Online Safety Moderator

Where: Remote Work

Type: Part time & Full-time hourly roles (depending on availability provided)

Number of moderators to hire: Multiple vacancies

Who we Are: 

Hello! We are a leading global independent full service social media agency, founded 21 years ago.  Our 260+ team members look after some of the world’s largest brands (Sony Playstation, Mondelez ,Keurig  Dr Pepper). We pride ourselves on our ability to  build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand protection protects more than just our clients’ brands but also their online communities.  Our aim is to ensure clients that their audiences’s voice matters and they have a safe place for communication. 

📱 Do you have an interest in creating safe online communities?

🎮 Would you find it exciting to work with a global gaming brand?

Sound like you? We’d love to talk to you about this position! 

We have a great opportunity to build a NEW team of native level US English Content Moderators in North America across different time zones. 

A Content Moderator's job is to make sure all user-generated content on the platform is free of illegal, hate speech and harmful content that goes against the community guidelines. However, their job is more than policies and rules, but it’s also about making good judgement calls in ‘policy grey areas' when working  in a fast paced environment while  going over a high volume of content.

The Opportunity 🏆

As a Content Moderator, your role will consist in keeping users’ experience safe, enjoyable, and inclusive at all times, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms.  The role is crucial  in safeguarding the gaming online community, by making sure any harmful language and inappropriate content is reviewed and moderated at all times and escalated if necessary. 

What to expect on a typical moderation shift 📅

On your shift, you’ll be going over a set amount of reported content which is all centralised in our moderation tool. The content can range from comments, chats, strong graphic images, videos and audio files. Dependant on the number of content reports in the queue, you will be expected  to moderate a set number of reports per hour. Moderation guidelines are provided by the client and will be accessible throughout every shift as well as part of your training and onboarding

In addition to:

• Moderate in accordance with The Social Element and client-specific guidelines in a KPI driven environment.
• Keep up to date with notifications of any new changes in the guidelines or  our systems that may impact your work.
• Carry out moderation and training according to the times scheduled in the project schedule. 
• Resilient to review content that may be unexpected, sensitive, intense or challenging
• Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
• Inform Supervisors  and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

Requirements

Working Hours 🕑

We are looking for part-time  (up to29hs p/week) and full-time (40hs p/week) people who have flexibility and availability to work across weekdays, evenings and/or weekends to cover all project hours across 4 US time zones. Evenings and weekends are highly desirable. 

What you need to succeed in this role📙

💬 Native  level US English and understanding of the American culture and language. 

🧑‍🤝‍🧑 Background experience: any content moderation or online safety experience  is highly desirable or  any past work experience where attention to detail and accuracy was essential 

❗A high level of resilience:  you may encounter unexpected, sensitive, intense or challenging content. This role involves potential exposure to sensitive or graphic content e.g harmful language, racial comments, child abuse, violent threats. 
📈 Tech Proficient: Have  confidence in using digital technology (google apps, communication tools, etc)  as you’ll be using a variety of online tools for moderation work, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.
✨ Eager to learn and receptive  to feedback<