Oncology Transportation Coordinator/ Dispatcher

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Oncology Transportation Coordinator/Dispatcher is responsible for the coordination, review, and dispatching of transportation services for oncology patients supported through the SLUHN STAR Transport program. This role serves as a central point of contact for oncology transportation referrals and ensures patients are connected to the most appropriate, safe, and cost‑effective transportation option. Responsibilities include reviewing transportation referrals, coordinating with social work and oncology teams, assessing patient transportation resources (including insurance and public transportation), and scheduling and dispatching STAR oncology transport drivers. 

  

 

 

 

The Oncology Transportation Coordinator/Dispatcher is responsible for the coordination, review, and dispatching of transportation services for oncology patients supported through the SLUHN STAR Transport program. This role serves as a central point of contact for oncology transportation referrals and ensures patients are connected to the most appropriate, safe, and cost‑effective transportation option. Responsibilities include reviewing transportation referrals, coordinating with social work and oncology teams, assessing patient transportation resources (including insurance and public transportation), and scheduling and dispatching STAR oncology transport drivers.

JOB DUTIES AND RESPONSIBILITIES:

• Review incoming oncology transportation referrals for completeness, accuracy, and eligibility for STAR oncology transport.

• Coordinate closely with Oncology Social Work, Patient Navigation, Care Management, and clinical teams to clarify transportation needs and ensure timely resolution of referrals.

• Serve as a resource to oncology offices by providing guidance on appropriate transportation pathways and STAR program criteria.

• Conduct assessments of patient transportation needs and identify appropriate options, including:

  • Insurance‑covered transportation programs

  • Public transportation resources

  • Community or family support options

  • STAR oncology transport when other options are unavailable

• Verify patient insurance coverage related to transportation services and assist in determining appropriate utilization of resources.

• Escalate complex or high‑risk transportation cases per established STAR governance and decision‑making standards

• Schedule and dispatch STAR oncology transport drivers in accordance with patient appointment times, operational capacity, and geographic considerations.

• Coordinate daily driver schedules, route planning, and transport timelines to ensure efficient and patient‑centered service delivery.

• Communicate transport details to patients, oncology offices, and drivers, including pickup times and instructions as needed.

• Adjust schedules in real time to manage cancellations, delays, and urgent oncology transportation needs

• Accurately document transportation determinations, resource utilization, and communication outcomes in appropriate systems

• Maintain clear, professional, and timely communication with patients, caregivers, oncology staff, social work, and transportation leadership.

• Collaborate with STAR leadership to support quality improvement, workflow refinement, and consistent application of oncology transport standards.

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. 

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.   

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Pr