Onboarding Specialist

Title: Onboarding Specialist

Location: 685 Third Avenue, New York, NY 10017

Employment Type: Full-Time  

Salary Range: $69,000 - $70,000

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k , Bonus

About DocGo: 

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

The Onboarding Specialist role includes the following primary responsibilities, with additional duties as assigned: 

Onboarding Management & Execution 

• Own and manage the full onboarding lifecycle for new hires, ensuring all pre-employment requirements (e.g., credentialing, background checks, I-9 verifications) are completed accurately and on time. 

• Serve as the primary point of contact for new hires, providing clear and consistent communication throughout the onboarding process. 

• Track and resolve onboarding roadblocks in Workday and Checkr, collaborating with cross-functional teams (e.g., IT, Credentialing, Training & Education, Operations) to ensure readiness for each new hire’s start date. 

• Coordinate and facilitate onboarding sessions, including scheduling orientations, ensuring system access is granted, and preparing materials for an engaging Day One experience. 

• Ensure compliance with company policies, procedures, and regulatory requirements, maintaining accurate records in Workday and other HR technologies/systems.

New Hire Experience & Engagement (First 90 Days) 

• Act as a key resource for new hires during their first 90 days, ensuring a smooth transition into their roles. 
• Partner with Operations leaders and internal stakeholders to monitor new hire progress, provide proactive support, and address early-stage challenges.  
• Develop and implement touchpoints, such as check-ins and feedback loops, to assess new hire satisfaction and identify opportunities to enhance the onboarding experience.  
• Identify and escalate potential retention risks by tracking engagement trends and proactively addressing concerns. 

Process Improvement & Efficiency 

• Continuously refine and improve onboarding processes, ensuring efficiency, consistency, and an exceptional new hire experience.  
• Document best practices and standard operating procedures, ensuring alignment across onboarding workflows. 
• Partner with the Senior Specialist, Director, and other team members to identify opportunities for automation and process enhancements. 

Stakeholder Collaboration & Support 

• Work closely with Operations leaders, colleagues across the People Department, and other teams to align onboarding efforts with business needs. <