Onboarding Coordinator

You’re more valuable than ever – And that’s just how we’ll make you feel.

Summary:

The Onboarding Coordinator assists Training Specialists in supporting their assigned joint venture market(s) by coordination of various training initiatives for urgent care center team members. The Onboarding Coordinator builds, coordinates, manages, and maintains the schedules for new hire training. They will complete new hire processes for team members ensuring that processes are tracked accurately. The Onboarding Coordinator is responsible for establishing and maintaining relationships with new and existing team members to gain knowledge of preferences, skills, and abilities to achieve learning schedule coverage needs for the assigned market(s). The Onboarding Coordinator will manage the training scheduling system and provide verifications of training hours with operations/payroll.

Qualifications 
Education Required:  
• High School Diploma or equivalent 

Licenses/Certifications Required:  
• N/A 

Work Experience Required:  
• 1+ years of administrative coordination or project management experience.  

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: 
• Bachelor’s degree 
• Scheduling experience in a medical environment. 
• 1+ years of operational staff scheduling experience.

Knowledge, Skills, and Abilities 
• Scheduling and/or payroll system knowledge  
• Proficiency in all Microsoft Office Suite products, including Microsoft Word, Excel and Outlook. 
• Proficiency in scheduling software such as Qgenda. 

Required Functional Competencies:

• INTERPERSONAL - Develops and maintains excellent working relationships   
• BUILDING RAPPORT - Exercises skill and diplomacy to establish trust with business partners; creates buy-in with customers. 
• ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately. 
• PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 
• SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. 
• TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. 
• WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.  
• CUSTOMER SERVICE – Demonstrates a results-oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.  
• TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.  
• RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with employees at all levels of the organization. Projects excellent customer relations in all interactions. 
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

Essential Duties and Responsibilities 
• Responsible for scheduling all center new hires for Classroom Training, Welcome Shifts, and Preceptor Shifts (in-center hands-on training with a Training Coach or Learning Coach). 
• Coordinates new hire schedules with market Training Specialist. 
• Responsible for entering Shadow Premium compensation stipends, when applicable, for Learning Coach shifts. 
• Manages and optimizes the training schedule to comply with market needs. 
• Adjusts/Reschedules new hire training schedule as needed, due to call outs, limited training availability, etc. 
• Maintains training schedules, and compensation entries, and provides accurate information to leadership upon request. 
• Build relationships and engage with new and existing team members to understand availability, preferences, and skill sets to balance and meet scheduling needs based on volume, geography, team skills and abilities, etc.  
• Collaborates and works in partnership with the Operational Specialist, Training Specialist and Training Supervisor, aligning training schedules with market coverage. 
• Informs market leadership of potential staffing issues that ma