OMS Manager, Business Systems

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community.

 

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About the Job:

Manage the assigned business application set and supervise a team of analysts, developers, engineers, and / or architects responsible for the assigned application to design, develop and provide 2nd and 3rd level support. Establish standards and procedures to ensure business system availability and lead projects by completing needs and applications analysis, developing project implementation plans, and providing resource support to team members.  Report on system, project and team status to upper management. Partners with the business system process manager (when available) to function as a liaison between IT and users to ensure initiatives are achieved.  Optimize system usage and business processes to support reporting objectives and enhance operating results.  Partner with portfolio leader to develop and maintain strategic systems plan for supported business areas.

 

A day in the life, what you’ll be doing:

 

• Establish, review and maintain standards and procedures to ensure the business system’s availability and accurate functionality. Lead the business system’s team in the 2nd and 3rd level support of the assigned applications. Work with the support desk, business application owners, the business systems process manager, and application vendors to ensure the business systems are current and functioning properly.
• Perform project management activities (using the company’s project management life cycle and SDLC) including needs and application analysis, develop project implementation plans, assign project team resources, and monitor and report project status. Review and quality check application designs and implementations ensuring that programming and business process standards are being met.  Coordinate the promotion of new applications into production.  Communicate project status to team members, users and management. Lead project related meetings and attend and participate in other required meetings.  Track and document time requirements.  Work with supported business owners to identify, prioritize and solve systems issues.
• Manage direct reports by assigning support and projects tasks, ensuring that team members have the required direction, resources and training to successfully complete assigned tasks. Provide leadership the business systems team through mentoring, goal setting, conducting performance reviews, and working with HR to administer performance improvement programs when needed.
• Build a world class business systems team through hiring, developing, and retention of business systems professionals. Ensure most current business systems solutions are identified by attending conventions, seminars, reading journals, and performing benchmarking with other organizations.  Develop and manage a succession plan for all positions within supported area of the portfolio.
• Partner in design, development and ongoing management of the portfolio’s strategic systems plan
• Perform other tasks as assigned.

 

What it takes to Join:

 

• Bachelor’s degree in computer science, Information Systems, Business Management, or equivalent work experience.
• Ability to create, implement, and manage project plans.
• Able to lead a technical team in the support and maintenance of an application set.
• Experience with System-i and Windows object-oriented application development and operational environment.
• Experience with relational database architecture and languages. (SQL, DDL, DML, stored procedures, and relational integrity).
• Ability to be self-motivated and to motivate others in the performance of assigned duties.
• Ability to train and develop team members.
• 5+ Years experience working in retail and an in-depth knowledge of the retail business processes.
• 6+ years’ experience working in information technology performing application analysis,