OFFICE OPERATIONS MANAGER II - SES - 64001837

Requisition No: 869399 

Agency: Department of Health

Working Title: OFFICE OPERATIONS MANAGER II - SES - 64001837

 Pay Plan: SES

Position Number: 64001837 

Salary:  48,000-51,000 

Posting Closing Date: 02/02/2026 

Total Compensation Estimator Tool

INTERNAL AGENCY OPPORTUNITY

Applicants accepted only from Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

 

This is a supervisory Medical Records position for the Florida Department of Health, Collier County, Immokalee satellite office. The incumbent plans, supervises, and coordinates Health Information Management (HIM) and front-desk operations to ensure accurate, secure and efficient medical records, billing support and client services are in compliance with DOH and HIPAA requirements. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department’s ICARE values.  This position reports directly to the Assistant County Health Department Director. This position ensures HIM operations support the Immokalee’s site clinical operation services, billing accuracy, regulatory compliance and the agency’s public health mission.

 

Supervision, Front Desk and Client Services

• Supervise, coach, mentor and evaluate front-desk staff; recruit, hire and discipline as needed.
• Conduct regular staff meetings, set work schedules, and ensure adequate coverage during absences and high-volume periods.
• Promote a unified “One Health Department” culture across Immokalee and Naples sites.
• Oversee front desk operations to ensure professional, courteous and efficient client services.
• Coordinate scheduling and staffing to maintain continuous high-quality reception services.
• Generates and analyzes monthly HMS (Health Management System) reports to perform quality assurance reviews.

 

Health Information and Medical Records Oversite

• Serve as HIM custodian for Immokalee site; ensure accurate maintenance of physical and electronic records.
• Develop, document, and standardize HIM workflows and Internal Operating Procedures for records and front-desk functions; perform annual reviews.
• Ensure confidentiality and legal release of records in accordance with DOH rules and HIPAA.
• Respond to subpoenas, track all releases and legal correspondence and manage access controls.
• Oversee billing data entry, insurance verification, prior authorizations for Medicaid Managed Care, FMMIS eligibility checks and HMS services.
• Monitor claims processing, conducts audits, and coordinate with the billing hub to resolve discrepancies.
• Generate and analyze monthly HMS reports for QA; Identify trends and implement corrective training.
• Develop performance metrics, lead QI projects and integrate data-driven improvements into daily operations.
• Develops Internal Operating Procedure (IOP) for medical records and performs annual reviews.
• Monitors and evaluates billing hub performance metrics to ensure accuracy, timeliness, and compliance with standards.
• Collaborates to develop and implement strategies that improve operational efficiency and service delivery.