Office Manager - Bilingual preferred

Job Title: Office Manager - Bilingual
Company:  Nationwide Vision
Location:   182 W. 32nd St. Yuma, AZ 85364

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Hours:

• Full Time
• Office is open anywhere from 8am - 7pm Monday - Friday and 8am - 4pm on Sunday

Requirements:

• Management experience
• Experience working in eyecare/optical preferred
• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Strong customer service and leadership skills
• Excitement to learn and grow 
• Ability to work in a fast paced environment

Essential Functions:

• Manage day-to-day operations of the office, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
• Lead the staff by guiding them to success through focused support and coaching
• Effectively communicate with patients, doctors, staff and various levels of management and corporate staff
• Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTION 

SECTION 1: Job Summary

An Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company.

SECTION 2: Duties and Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Develop maximum productivity through team member training and development, proper scheduling, and overall office efficiency.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Enforce all corporate policies and procedures. Responsible for all aspects of supervision.
• Implement, manage and reinforce TPE in an effort to enhance the customer experience. This includes: prompt greetings, professionalism, selling standards to include the “Quality inspections”.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Provide guidance and coaching on optical equipment, proper medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Patient Population Served

• Office Manage