Office Coordinator

Why You Will Love Working With Us!

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.  Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region.  With 21 Outpatient locations across eight states, we are on a mission to improve mental wellness in the communities we serve.  We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration.  We are committed to our team and our team is committed to our clients! 

We are thrilled to expand our network with the opening of a new location in Orlando, FL!  Located in the vibrant MetroWest district, this office offers ample surface parking and excellent access to I‑4 and SR‑408. Its central location provides convenience for both staff and clients, with nearby retail, dining, and lodging options. The space supports our continued commitment to accessible, high-quality care in a professional setting.

Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below.

Join our team!  Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What We Offer

• Collaborative environment dedicated to clinical excellence
•  Multiple Career Development Pathways
•  Company Supported Continuing Education & Certification
•  PPO & HDHP Health Plan Options
•  Flexible Dental & Vision Plan Options
•  100% Company Paid EAP Emotional Well-Being Support
•  100% Company Paid Critical Illness (with health enrollment plan)
•  100% Company Paid Life & ADD
•  401K with Company Match
•  Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
•  Generous Team Member Referral Program

Position Summary

The Office Coordinator provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes.

Essential Responsibilities:

1. Greets clients and guests in a warm and welcoming manner.
2. Ensures facility is welcoming, tidy, and well maintained.
3. Responsible for using Regions OnePass to make these deposits.
4. Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
5. Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.
6. Assists with the admissions process, creates client’s medical record, and provides new client orientation.
7. Tracks and maintai