Office Assistant

Department: Athletics and Recreation

Summary

Perform routine clerical and administrative support functions with primary emphasis on sales and customer service for Sports and Recreation. Use good judgment regarding set policies and procedures. Provide excellent customer service to a wide variety of customers. Work requires independent handling of operational matters and excellent customer service to a wide variety of customers.

Responsibilities 

1. Act as a department liaison to internal and external constituents providing exemplary customer service. Use good judgment and discretion to resolve non-routine issues; independently respond to questions about policies and procedures to resolve issues and/or facilitate contact with appropriate personnel when required.
2. Greet and assist customers in a professional friendly, and courteous manner; independently respond to inquiries and provide information on Recreational
Services and programs occurring at the Student Development Complex (SDC), Gates Tennis Center, MTU Trails and the Outdoor Adventure Program (OAP)
3. Assist with the set-up of the web-based software programming needs for Sports and Recreation Operations.
4. Have a good knowledge of and be able to sell Athletic events and Sports & Recreation programs, events, locker rentals and facility access, utilizing a web-based software system.
5. Assist with facility tours, membership orientations and general communication for the Sports and Recreation Operations.
6. Assist with website updates and coordinating materials for Sports and Recreation Operations.
7. Receive, account for, and balance remittances in Banner and the ticketing system, including reconciling money received for all clients of Ticketing Operations.
8. Coordinate and process routine paperwork, including check requests, inter-account bills, purchase requisitions, petty cash disbursements, MTU Wellness 360, payroll deduction forms, etc.
9. Compile and prepare reports and other departmental projects, as requested.
10. Manage the routine communications of Sports and Recreation customers and other correspondence as requested.
11. Receive, screen, and route telephone calls.
12. A strong willingness to work nights and weekends as required by position.
13. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
14. Apply safety-related knowledge, skills, and practices to everyday work.

Required Education, Certifications, Licensures

● High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

● Two years office/clerical and customer service experience.
● Two years basic computing skills
● Experience using advanced features of word processing, spreadsheet, and database software.
● Experience using advanced features of spreadsheet/database software

Desirable Education and/or Experience

● College Degree
● Experience working in Ticketing
● Experience working in Athletics or Sports and Recreation.
● Experience working in a bank/cashier environment.
● Experience utilizing Banner, Web Focus, or AudienceView Campus
● Experience working with the public in a fast-paced, information-based environment

Required Knowledge, Skills, and/or Abilities

● Superior interpersonal, customer service and oral/written communication skills.
● Demonstrated the ability to work effectively under pressure.
● Demonstrated the ability to effectively adapt to change.
● Demonstrated the ability to work effectively with frequent and multiple interruptions.
● Demonstrated the ability to independently organize and prioritize work assignments in a complex, high volume work environment.
● Demonstrated ability to take the initiative to solve problems.
● Demonstrated ability to interact harmoniously with a diverse customer base.
● Demonstrated knowledge of proper grammar, spelling, punctuation, and proof of reading skills.
● Demonstrated the ability and willingness to work evenings and weekends.
● Demonstrated the ability to work with accuracy, numbers, and attention to detail.
● Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff,
● Demonstrated commitment to contribute to a safe work environment.

Desirable Knowledge, Skills, and/or Abilities

● Language skills: Abilit