Office & Administrative Specialist Intermediate - Office Coordinator (SA26023)

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Working Title:

Office & Administrative Specialist Intermediate - Office Coordinator (SA26023)

Institution:

Minnesota State University, Mankato

Classification Title:

Office & Admin Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Mankato

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$0.00 - $0.00

Salary Range

$20.76 - $27.53 / hourly; $43,346 - $57,482 / annually

Job Description

This position exists to serve the students of Minnesota State University, Mankato who are seeking mental health services.  This in-person position is responsible for providing reception services, scheduling appointments and meetings, confidential record keeping, communication with students and Counseling Center consumers, budget maintenance, purchasing, and clerical services for the Counseling Center staff. This position is not eligible for remote work.

Minimum Qualifications

• Respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures. (in person, in writing, on the phone, and through presentations and other electronic correspondence) 

• Follow and explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers, including client confidentiality.

• Schedule and confirm customer's appointments in person, on the phone, and through email and other written or electronic correspondence.

• Accounting/budgeting/expense reporting sufficient to monitor and balance multiple budgets and grants.

• Database management sufficient to develop and maintain databases and calendars for staff.

• Respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.

• Perform the duties with politeness, respect, and interest in positive problem solving.

• Interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods.

Preferred Qualification 

• Demonstrated commitment to fostering a diverse working and learning environment.

• Ability to learn mental health terminology sufficient to draft related documents and correspondence, and engage students, parents, and employees in an appropriate manner. 

• Ability to learn, explain, and adhere to confidentiality in communication with and about clients. 

• Ability to successfully multi-task in a faced paced environment.

• Comfort level working in crisis situations.

• Skill in graphic design.

• Proficiency in multiple software programs, including Microsoft Office Suite, Adobe, etc. 

• Ability to set up and problem solve a variety of technology issues (windows PCs, printers, iPads, etc.) 

• Ability and commitment to being punctual. 

Other Requirements

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.

The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school’s policies, procedures and programs concerning safety and security. Three years’ worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing security@mnsu.edu.

Work Shift (Hours / Days of work)

Monday - Friday; 8:00 a.m.