Nuvolo Senior Programmer

About Blue Water Thinking

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.

Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. 

Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions,  thought leadership, and grit to meet our client's transformational needs.

Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.

Lastly, our formula for success is simple:  Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.

Job Description: 

Blue Water Thinking is seeking a Nuvolo Senior Programmer to provide leadership, strategic direction, and expertise to Department of Veterans Affairs (VA) Healthcare Technology Management Service Line. The Senior Programmer is responsible for designing, developing, configuring, and maintaining the VA Nuvolo Clinical EAM and OT Security application on the ServiceNow platform. This individual leads programming efforts across the full software development lifecycle — from requirements analysis and configuration through testing, release coverage, and incident remediation — ensuring the enterprise Nuvolo instance operates at or above established service levels. 

 Responsibilities: 

• Develop and modify Nuvolo/ServiceNow application configurations including web-based applications, client-server components, and OS scripts for process automation.
• Apply expertise in RDBMS and SQL to support CDW data integration, ETL processes, import scripts, and data interface maintenance.
• Implement and integrate COTS software and third-party applications (e.g., test equipment manufacturers, IOMT solutions) into the existing Nuvolo architecture.
• Plan, document, code, modify, test, and implement application changes in accordance with VA Systems Development Methodology and ESM ITSM governance procedures.
• Provide biweekly release coverage — attending Thursday release windows (7pm–11pm ET) and performing testing, validation, and post-release support as required.
• Develop and execute test cases within ServiceNow test plans and test suites; coordinate UAT with VA Product Owners and document results.
• Perform root cause analysis and incident remediation for P1–P4 incidents within SLA timeframes.  
• Support Operations and Maintenance Epics and Enhancement Epics as prioritized by the HTM Program Office each sprint.
• Maintain and configure ServiceNow security roles, support groups, and user group access for the Nuvolo User Group.
• Assist in the development and maintenance of Network Business Rule Mapping reports, data models, and process models.
• Contribute to sprint planning, daily standups, retrospectives, and Scrum velocity tracking under Agile/Scrum methodology.
• Ensure all software changes are tested in sub-production environments before migration to production per ESM Release and Deployment processes. 

 Minimum Qualifications:

• BA/BS degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 8 years of hands-on experience programming applications.
• Proficiency in web-based and client-server application development (e.g., JavaScript, Glide scripting, Python, or similar).
• Strong working knowledge of SQL and relational database design applicable to VA CDW integrations.
• Experience with COTS software implementation and integration within enterprise IT environments.
• Familiarity with Agile/Scrum SDLC methodology and ServiceNow platform governance.
• Ability to provide after-hours support for scheduled releases, upgrades, and Priority 1 incidents. 

 Preferred Qualifications: 

• ServiceNow Certified System Administrator.
• ServiceNow Certified Applica