Noah's Ark - Sales Representative - Seasonal

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Sales Representative is responsible for executing events, growing existing accounts and generating new business to ensure that event and catering revenues meet or exceed budget to maximize revenue and profits.

The ideal Sales Representative candidate is a highly organized, customer service orientated strategic thinker that is tech savvy with excellent writing and speaking skills. Working on growing sales, numerous projects simultaneously, meeting deadlines, and handling pressure on a daily basis.

We are currently looking for a:

 

Noah's Ark - Sales Representative - Seasonal

Roles & Responsibilities:

 

Roles & Responsibilities:

• Generate new business opportunities for Noah’s Ark
• Research and build new and existing accounts
• Manage, organize, and categorize all client relations through Salesforce and other prospecting tools
• Establish and cultivate client relationships, revenue goals, and expectations
• Secure Park buyouts on an annual basis
• Develop relationships with key stakeholders that shape and influence public perception of park, trade groups, industry contacts, travel/tourism boards, and community organizations
• Work alongside marketing team to plan and execute integrated sales campaigns
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution
• Proactively research, grow, and maintain sales database by cold calling and emailing new and current customers and leads, including tracking and analyzing sales data
• Respond to and resolve customer inquiries via phone, email and CRM platforms
• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Create content for sales flyers and promotions, website information, and mailings about offerings and pricing each season, including email campaigns via Salesforce
• Promote and sell all aspects of group sales which includes non-catered groups, catered groups, online consignment, hard ticket consignment, and specialty groups
• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects
• Report sales within each channel segment
• Oversee the execution of catered events at the park.  Train and supervise admissions team members on ticket collection and customer service at catered pavilion events
• Create and print hard tickets for group sales, including both catered and non-catered events
• Perform general office management functions, including answering phones, responding to guest emails, and assisting with events
• All other duties as assigned by leadership

Education and Experience:

• Bachelor’s degree in Marketing and/or Sales, Advertising, Communications, or related fields preferred; Equivalent work experience will also be considered.
• 1+ years of related work experience in sales, marketing, or customer service role highly desired
• Experience with Salesforce CRM
• Previous amusement park, theme park, or waterpark experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills a