Jobs and Careers

Network Technician

United Statesfull_timeVerifiedPosted 29 Jul 2024

About the role

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

Your Impact Starts the Day You Do!

The Network Technician is responsible for operations, administration, and management of network systems and activities within the network group.This role is responsible for installing, maintaining, and troubleshooting computer networks. They ensure the smooth operation of local area networks (LANs), wide area networks (WANs), internet systems, and intranets. Their duties include configuring hardware like routers, switches, and network cards, monitoring network performance, and performing regular updates to ensure network security and efficiency. Network technicians also assist in diagnosing and resolving connectivity issues, often working closely with IT support staff and users to address any network-related problems swiftly. Their role is crucial in ensuring reliable and efficient network operations for businesses and organizations.

What We Need:

Primary Responsibilities

Responsible for providing Level 2 support and troubleshooting of network systems.
Taking ownership of trouble tickets and seeing through to resolution.
Responsible for the coordination of moves/add/changes to the network infrastructure.
Responsible for the allocation and documentation of TCP/IP addresses.
Participate in project activities for the Network Operations team.
Assist with research, development, and application of new network technologies.
Participate in the planning, design and implementation of new systems and networking components into the HNI Network.
Maintains records and documentation in support of our Network.
Change management of network configurations, documentation, and network management system.
Provides capacity planning and performance monitoring of the production network infrastructure.
Generates and distributes network performance reports, network availability reports, and trouble ticket reports.
Coordinate vendor maintenance and repair activities of network equipment.
In the event of a disaster, be prepared to participate in the recovery of the Network Operations systems or regional data center.
Assist in implementation and support of cybersecurity controls.
Participant in off-hours support rotation.

What You Have:

Associate's Degree in Computer Science, Information Systems or a related field (Bachelor's Degree preferred)
1-3 years experience with IP networking design and operational concepts including subnetting, tunneling, QoS using LAN and WAN connectivity media
1-3 years experience with Cisco IOS, and Cisco hardware including routers, switches, wireless LAN controllers, and firewalls. Must be comfortable with operation and configuration using the CLI
1-3 years experience troubleshooting wireless issues.

What You’re Good At:

Ability to work within the guidelines of release, change, incident, problem management, and project management (Waterfall, Agile, SDLC) frameworks
Strong problem solving and analytical abilities (root cause analysis and problem resolution)
Leadership qualities, including ability to influence others, and drive organizational and IT initiatives
Adapts to both working alone, or as part of a larger team, for varying duration
Demonstrates professional behavior when communicating and working with members, vendors and/or customers. Promotes effective communication and interaction among departments. Clearly and concisely expresses professional opinions with supporting rationale.

We look forward to hearing from you!

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufactur