Network Operations Manager

PHYSICAL OFFICE LOCATION: PEC Technology Center - 1506 US-281, Johnson City, TX 78636, PEC Technology Center - 1506 US-281, Johnson City, TX 78636, TX 78636 

 

Hybrid Work Options Available

 

$139,600.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for technical leadership and managing all network related hardware and software, to include all enterprise level networking systems and telecommunication systems.

Essential Duties & Responsibilities

• Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systems
• Identity obstacles, issues, and opportunities to increase operational effectiveness
• Assist with design, deploying and maintain enterprise cyber security efforts
• Monitor network and telecom operations to resolve problems and ensure uninterrupted service
• Perform network design, modeling, analysis, troubleshooting and oversight
• Coordinate and manage the installation of hardware, software, infrastructure cabling, network switching, edge firewalls, wireless access points and wireless end points at existing and new construction
• Research and recommend vendor tools to support the enterprise and control system networks including all LAN, WAN & other connectivity
• Benchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver a world- class network and services
• Write operations technical specifications documents
• Interface and coordinate tasks with internal and external resources

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• Identify and implement VoIP networking components, techniques, and protocols
• Troubleshoot and triage network incidents ranging from physical layer issues up to application related load balancing problems throughout the network stack/system incidents
• Design, test and inspect IP based data communications systems
• Develop, evaluate, and document network standards
• Develop disaster recovery and business continuity plans regarding network infrastructure
• Implement, manage and evolve network hardware and software architecture strategies
• Drive the adherence to a network security plan including 2FA authentication, firewalls, proxy servers, remote access, and federation Cyber security
• Conduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvement
• Review wireless access point coverage and execute a plan that optimizes Wi-Fi at all cooperative locations

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• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors, or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Teach and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, instruct and supervise subordinates
• Interpret and communicate work procedures and company policies to staff