Network Operations Center Engineer - DoD

INNOVIM Defense Services is seeking a Network Operations Center Engineer to join our team supporting the Integrated Research and Development for Enterprise Solutions (IRES) program at the Missile Defense Agency (MDA). INNOVIM supports the development, implementation, sustainment, and operations of enclaves and systems that manage missile defense training, events, analysis, and operations.

Location: Schriever Space Force Base, Colorado Springs, CO
Relocation Assistance: NONE

The candidate will:

• Support the MDA Enterprise under the Global Network Operation Support Center (GNOSC) management providing 24x7x365 Network Operations Center support.
• Have primary duties that include operations and maintenance of the MDA general service network infrastructure, primarily troubleshooting and managing configurations on network routers, switches, encryptors, and firewalls.
• Perform network and firewall engineering, monitoring and administration functions as required, provide initial analysis and troubleshooting on issues identified with network monitoring tools and provide troubleshooting support to end users on the network as well as other general networking tasks.
• Have additional responsibilities that include: generate/provide status reports, provide network anomaly analysis, and develop engineering red lines as needed to support network maintenance actions, engineering changes/upgrades, and security vulnerabilities.
• Respond to Remedy Incident Tickets, working with customers to resolve network communication issues.
• Provide Test/Event support as needed.

The successful candidate will:

• Demonstrate excellent customer service skills, and willingness to learn new technologies.
• Demonstrate proficiency in developing comprehensive and detailed drawings.
• Follow documented process and procedures and provide feedback to update as necessary.
• Be able to work well in a team environment.
• Have good interpersonal skills.
• Be a quick learner and have a positive can-do attitude.
• Be able to multi-task in a dynamic, fast-paced environment and have good communication skills.

Basic Requirements:

• Must have 4 years of directly related experience in an engineering field
• Must have applicable experience with networking (LAN/WAN), TCP/IP, Multicast, OSPF, BGP routing protocols, and various WAN network mediums
• Must be familiar with monitoring tools such as SolarWinds, Micro Focus ITOM, NetScout, networking (LAN/WAN) and basic troubleshooting network anomalies (command line access to network devices such as Cisco routers/switches)
• Must be familiar with Remedy Action Request System
• Must have an understanding of COMSEC, Circuit Actions and DISA Tech Control procedures
• Must have a current DoD 8570 Level II Certification such as CompTIA Security+ CE or higher
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have a Cisco CCNA Certification
• Have experience with Cisco routers/switches, Palo Alto Firewalls, McAfee, Wildfire, and FireEye IPS/IDS, Citrix NetScaler, Blue Coat Proxy and SSL Decryptors
• Have experience with IT Services Configuration Management processes
• Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV/SolarWinds)
• Have experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation

This position is expected to pay $75,000 - $105,000 annually; depending on experience, education, and any certifications that are directly related to the position.

IDS is committed to providing superior work in the fields of science, engineering, data analytics and technology to government agencies. We offer competitive compensation packages, including comprehensive nationwide Medical/Dental/Vision insurance programs, life insurance, matching 401k contribution and Educational/Training support.