Network Customer Relationship Manager

<p style="text-align: justify;"><strong>About AppDirect</strong><br>Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.</p> <p style="text-align: justify;"><strong>About vCom, an AppDirect Subsidiary</strong><br>vCom is the leading IT lifecycle management provider for midsize companies. Leveraging over two decades of expertise, vCom's comprehensive suite of solutions makes it possible for IT and Finance teams to find, buy and manage IT services in one place so they can lower the cost of doing business and take advantage of new opportunities. vCom's award-winning software, its portfolio of managed services, and its buyers' club provide visibility and save teams time, money, and effort so they can achieve more by doing and spending less. vCom has received the prestigious Best Places to Work award in the San Francisco Bay Area for 18 years in a row and was ranked one of Glassdoor's Best Places to Work.</p> <p style="text-align: justify;"><strong>About You</strong><br>You are a customer-focused account manager with experience supporting network, telecom, internet, data, or related cloud and connectivity solutions. You combine consultative selling with highly responsive service, using a strong understanding of each customer’s business goals to identify practical technology recommendations and retention opportunities. You are comfortable managing multiple priorities, navigating time-sensitive requests, and owning follow-through with minimal supervision. You use customer data and account history to prioritize actions, communicate clearly with clients and internal partners, and keep opportunities moving. You stay composed when resolving issues and build trusted relationships with customer decision-makers, IT teams, carriers, vendors, and internal stakeholders.</p> <p style="text-align: justify;"><strong>What you’ll do and how you’ll have an impact</strong></p> <ul style="text-align: justify;"> <li>Manage a portfolio of network customer accounts to protect existing revenue, strengthen customer retention, and grow bookings through renewals, upgrades, and new sales opportunities.</li> <li>Own re-term, renewal, and upgrade opportunities from customer outreach and pricing requests through execution, coordinating the right internal teams, carriers, and vendors to deliver on commitments.</li> <li>Apply network and telecom expertise, account data, and customer business context to recommend solutions, develop