National Program Implementation Manager

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

 

The American Heart Association has an excellent opportunity for a National Program Implementation Manager in our Healthcare Business Solutions department!

 

This position will work in a hybrid setting (in office approximately 1-2 days a week and as needed) in our Dallas, TX. office.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

Experienced professional responsible for managing the execution of customer implementations for HeartQuarters Training for National corporate accounts. Work with the Field Sales Team to ensure the account is prepared and engage the right customer stakeholders. Oversee all tasks of implementation to completion, while ensuring the training adheres to budget, time frames, quality and customer satisfaction. Setting goals, planning, and monitoring progress to completion on all implementations. Ensure quality is delivered by engaging appropriate resources, implementing review processes and status, executing proper validation. Strong commitment to the Association’s passion for excellence. High responsiveness to customer needs.  

• Manage execution of customer implementations for HeartQuarters Training for National corporate accounts.
• Build and execute effective relationship management with current and prospective customers.
• Provide effective and strategic consultation with national accounts.
• Act as a liaison between cross functional groups and external parties to manage and implement training.
• Become an expert in training center operations in order to manage, instruct, implement, advise, and mentor the training needs of a portfolio of customers.
• Develop and deliver education and training materials for customers on a variety of topics, including but not limited to CPR training, training center management, and more.
• Maintain an annual budget and provide regular reporting.
• Teach Heartsaver, BLS, and Community level CPR classes to varying groups, including internal employees, customers, and other groups.
• Perform a variety of administrative tasks, including but not limited to compiling and pulling reports, documentation, recording inventory, ordering supplies, and other tasks as assigned.
• Performs other duties as required or assigned. This department is rapidly growing and evolving, and duties are fluid as our team of resuscitation experts continues to expand the team’s scope and reach to collaborate in the Nation of Lifesavers initiative.

 

Qualifications

• Bachelor’s degree or equivalent work experience.
• Three – five years of experience.
• Heartsaver or BLS provider and instructor cards required, or must be willing to complete these courses upon hiring.
• Experience in the operations and management of Training Center facilities.
• Decision-making ability to solve problems while working under pressure and effectively communicating these solutions to co-workers and customers.
• Excellent time management skills including prioritizing work assignments, being flexible in scheduling tasks, and meeting deadlines.
• Advanced PowerPoint, Word, and Excel skills, including delivering PowerPoint presentations to both large and small groups.
• Experience with effectively interacting with corporate representatives at a high management level.
• Ability to travel up to 35% local and overnight stay.
• Ability to lift up to 40 pounds.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition