National Cyber Operations Claim Assistant

Company:

Marsh McLennan Agency

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a National Cyber Operations Claim Assistant at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The National Cyber Operations Claim Assistant is a detail-oriented and analytical professional responsible for collecting, analyzing and interpreting data to support operational decision-making and improve efficiencies within the cyber claims framework.  This position involves collaborating with various stakeholders to ensure the efficient handling of claims, providing expert guidance on cyber-related incidents, and advocating for clients throughout the claims process.  The ideal candidate will possess strong analytical skills, proficiency in data analysis, and the ability to effectively share and elevate findings to shareholders, as well as a commitment to delivering high quality service to clients.

The National Cyber Operations Claim Assistant is essential in enhancing the claims experience for clients, ensuring timely and accurate processing of claims, and contributing to the overall success of MMA’s cyber claims operations.  This role requires assistance in elevated cyber claim matters to support key MMA regional claim partners.  By acting as a liaison between clients, insurers, and internal teams, this position will help drive improvements in claims management processes and support MMA’s mission to provide comprehensive cyber risk solutions.

Essential Functions—All Related to Claim Operations and Data Collection

• Collaborate with carriers on innovative solutions to enhance claim process, leverage technology, and improve claims service.  Evaluate carrier performance in claims handling, providing feedback and recommendations for improvement.

• Develop system/process for collecting, analyzing and reporting on claims data.

• Implement knowledge-sharing initiatives such as workshops and training sessions, to disseminate best practices and lessons learned.

• Seek opportunities to reduce administrative tasks in claim management and focus on providing claims guidance/advocacy, value-added services, and claims deliverables.

• Facilitate regular communication among teams and key stakeholders to ensure alignment on claim strategies and operational goals.  Implement feedback mechanisms to gather insights from stakeholders on the claims process, using this information to drive enhancements.

• Design and implement training programs focused on consultative claims management techniques, enhancing the skills of claims colleagues in client engagement and advocacy.  Collaborate with Learning & Development for content creation.

• Partner with MarComm to build out inventory of Claims Success Stories, Claims blog series, and content diversification on Claims Management and solutions page.

• Gather and compile data from various resources, including internal databases, and external partners (vendors/carriers, etc.) to analyze operationally to identify trends, patterns and insights.

• Create and maintain regular reports and dashboards to present findings to management and other stakeholders.

• Collaborate with cross-functional teams to maintain accurate documentation of data sources, methodologies and analytical processes.

Essential Functions—All Related to Cyber Incident Claims

• Support in an advisory capacity MMA regional claim colleagues on claims.

• Respond to customer questions and concerns on complex first- and third-party cyber claim issues.

• Act as an additional liaison and client advocate to our carrier partners.

• Provide guidance and review complex escalated claims/cyber events.  Perform special claim coverage research as needed.

• Manage complex negotiations and influence insurers and their vendors to ensure that claim engagements with clients and insurers result in favorable (and departmental) outcomes.

• Develop claims communication understanding so that stakeholders are informed and c