National Client Manager

National Client Manager – Kennesaw, GA

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a National Client Manager to join our Professional Service Industries (PSI) team in Kennesaw, GA. This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E/C) industry. 

Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions. Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities. Professional Service Industries, Inc. (Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction. Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing.  Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The National Client Manager’s primary responsibility will be the development, management, and growth of key client relationships within the Building & Construction Industry. In this role, the National Client Manager is expected to develop and implement appropriate sales strategies to to expand service offerings and increase overall market share with existing and new National Clients.  This position will travel approximately 25% of the time. 

The National Client Manager will serve as the primary Relationship Manager focused on providing PSI's full suite of services to, existing and new clients with regional and national perspectives and footprints. The position reports to the Director, National Client Group.  

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you’ll do:

Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive. Duties may include the following:

• Serve as the primary Relationship Manager for clients in the retail, hospitality, and healthcare markets with regional or national perspectives
• Maintain existing and develop new relationships with key client stakeholders 
• Develop new project opportunities through consistent and close communication with key stakeholders 
• Maintain a collaborative relationship with Intertek Operations Manager and Principal Consultants
• Clearly communicate client expectations, requirements, and project information to local operational teams in support of client needs
• Oversee project management and invoicing to ensure accurate invoicing and compliance with client requirements
• Identify and evaluate potential new clients and take a leadership role in selling Intertek services to vetted potential clients
• Assist with development of client-specific service and growth action plans
• Develop client specific strategies focused on expansion of service offerings and increasing market share
• Evaluate and respond to client feed-back and help ensure client satisfaction
• Regularly review market and market sector conditions to adjust sales and marketing focus as needed
• Advise and assist with in the development of quality marketing materials
• Perform other duties as required

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties. 

ESSENTIAL RQUIREMENTS AND QUALIFICATIONS

• Bachelors’ degree, required 
• 5+ years of consulting, engineering, project management, construction management, or program management in the A/E/C industry
• Excellent interpersonal skills with proven ability to deliver high quality proposals to prospects and clients both virtually and in person. 
• Ability to collaborate effectively with sales and operations lead