Multinational Client Services Expert - North America

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Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

 

We are looking for a Multinational Client Services Expert – North America, based in O’Fallon, MO or Alpharetta, GA

 

Your Team

Our Allianz Multinational team is a dedicated group of specialists, who deliver our unique selling proposition (USP) through technical excellence, the Allianz Network and a relentless focus on clients. We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our growth within Multinational. We offer continuous guidance so that all teams are operating in a similar capacity to grow our strength as one global team, aiming to improve our overall structure and unified competences.

 

The Impact You Will Have

Reporting to the Multinational Programs Manager, as a Multinational Client Services Expert, you are responsible for maintaining close alignment with Underwriting and the  Multinational Market Practice Leader to ensure holistic Program implementation and Delivery of Multinational accounts, including cross-functional end to end involvement with  underwriting, operations, accounting, claims, credit control and brokers/clients. You will work closely with the Lead Operating Entity (LOE) Underwriter and Broker in the design and delivery of highly complex multinational programs ensuring continuous improvements of our programs and ensuring compliance with changing regulatory requirements. You will act as a champion and drive development of expert-level knowledge on country specific requirements for GCS/UW/Distribution/other functions. You will assume a global/regional mentorship role. You will ensure timely delivery and alignment with Standard Operating Entity (SOE) and Underwriters of SOE. You will proactively communication with the relevant internal and external stakeholders. You will manage an effective handover process, working closely with Operations to ensure correct and timely processing of multinational accounts. You will also support automation initiatives within the Multinational area. 

 

Some of your specific responsibilities could include:

• Handling programs and policies of high complexity (i.e., complex reinsurance panels, captives structures, high premium/high visibility accounts).
• Reviewing and interpreting source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files and accounts / claims experience – and if required, escalation to the underwriter in case of missing information.
• In case of AZ multinational programs, steering implementation globally, including providing instructions to all involved SOEs, reconciling issues and addressing questions regarding cover and wording with the underwriter.
• Acting as mentor and trainer for team members and new joiners.
• Collecting and  providing relevant information for renewal/quotation to underwriter.
• Using or providing (in case of renewal) all relevant information to accurately and efficiently prepare policy-set up and issuance as well as booking preparation for new and renewed business.
• Invoicing customers and producing all relevant documentation (e.g., policies, certificates, endorsements) to broker (or client), co-insurers, captives and re-insurers.
• Compiling manuscript wordings and non-standard policy wordings.
• Regular reconciliation and discussion of content with underwriter and broker/customer, including previewing revised broker wordings compared to expiring and providing suggestions to underwriters.
• Provide accurate and complete material (e.g., handover sheets) to Global Business Operations for all offshoring tasks and managing referrals received from SSU.
• Independently lead new business and renewal implementation meetings with Brokers and clients and proactively provide status updates on the progress of the global program.
• Managing own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met.
• Ongoing monitoring, maintenance and follow-up of all accounts in the respective responsibility and escalate, if required.
• Handling new business multinational submissions independently and ensuring a smooth program