Multi Skilled Technician (Taguig)

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.

The role responds and completes the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs.

A key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.

What this job involves:

Greasing the wheels of day-to-day operations

You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed.

Being the front line for maintenance needs

Our clients will come to you for equipment fixes, so you’ll be expected to be skilled in carrying out repairs. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

• Resolve technical problem in a timely manner to enhance Occupant Experience

• Commitment to deliver the best level of service every time through attention detail

• Identify opportunities to improve technical service delivery to benefit the workplace

• Trusted partner to deliver all GRE requirements aligned to GRE OE codes

• Strive for Continuous Improvement implementation

Client/Stakeholder Management (in support of the Technical Services Manager/Assistant Manager)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

• Communicate effectively with Clients and vendors at the ground level to create customer delight

• Work with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

• Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

• Functional operational control to deliver excellence every time

• Knowledge of BMS system, generate  reports, logs,  trend charts from time to time

• Understand the operational & technical requirements of the site

• Be able to resolve problems and improve operations

• Implementation of task procedures and policies

• Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations

• Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards

• Thorough knowledge of process to be followed during power failure, incidents etc

• Coordinate, manage