About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Multi Site Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of multiple sites while mentoring, training other site managers. Essentially, a Multi-Site Manager is accountable for delivering a(n): 

• Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease 

• Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs 

• Exceptional collaboration with team to support the company’s mission 

• Providing outstanding mentorship and training to newly hired site management staff 

Duties and responsibilities 

The primary duties and responsibilities of a Multi-Site Manager may include (but not limited to): 

Site Management 

• Working with regional manager and executive team on multiple site projects including, but not limited to, financial analysis, new initiatives and protocol roll-outs, and site level assessments 

• Acting as the point person to colleagues in the absence of the Regional Manager 

• Scheduling the front desk, scribes, medical assistants, and x-ray technician for the site (clinical staff ) scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as needed 

• Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment in partnership with the Regional Manager 

• Serve on the Advisory Board to partner with various department heads throughout the organization 

• Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged 

• Managing the site openings and closings for all sites within this Manager’s scope of responsibility through coordination of the site level staff 

• Managing the operations of the site to including the following:  

• Bank Deposits 

• Patient wait time 

• NPS 

• Facilities management 

• Patient follow up  

• DOH compliance 

• Monitoring patient flow, managing ongoing daily front and back office operations 

• Ordering supplies and routinely testing equipment for quality assurance 

Business and Patient Management 

• Interacting with all major vendors, sales representatives, and other visitors to the site 

• Liaising with patients to discuss any concerns regarding their visit 

• Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements 

• Monitoring the site expense budget and keeping purchases/expenditures