Multi-National (MN) Travel Program Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As part of the Global Business Consulting (GBC) organization, the Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management consulting services on behalf of our customers. The Multi-National (MN) Travel Program Specialist within the TPM practice line is dedicated to the Multi-National (MN) account segmentation and will be responsible for providing a variety of distinct short term consulting engagements including, Commodity Management Sourcing (Air, Car and Hotel Programs), Project & Experience Management, Sustainability & Wellbeing, Travel Program Optimization and Traveler Behavior Compliance Science. 

What You'll Do:

• Interface regularly with the GBC Category Practice Line Leads, utilizing best practices by category

• Build strong working relationships with the Multi-National leadership and commercial teams earning trust

• Generate creative ideas to ensure products and services are innovative and cutting edge

• Use an analytical and creative approach to condense large amounts of information into a clear, concise, effective format

• Drive results by operating with a sense of urgency, customer obsession employing effective time management to deliver results within deadlines

• Be customer focused, a problem solver, who delivers positive results and resolves issues with creative win-win solutions

• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances

• Highly organized and detail oriented and ensures high standards of quality and accuracy in all communication with clients both internal and external

• Ability to prioritize multiple priorities with superior time management skills

• Compassion and ability to understand an issue from several viewpoints

 

What We're Looking For:

• Understanding of travel data and overall travel related processes with ability to analyze spend and trends

• Excellent technical skills on travel related technology such as online booking systems and reporting tools

• Strong communication skills, both written and verbal

• Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required

• Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and team work skills required

• Fluent in English, additional language skills are an advantage

• Must be able to demonstrate measurable results

• Previous experience working in a global environment is a plus

• Proficient in Excel, Word, PowerPoint and Microsoft Outlook

• Time Management - ability to manage multiple priorities

• Ability to manage up and set expectations to manage workflow and expected ETAs/SLAs

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.

     

Location

United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

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