MSP Systems Administrator

Summary:
We are seeking a highly skilled Managed IT Services (MSP) Systems Administrat to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities:

• Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. 
• Design, implement, migrate, and maintain physical and virtual server environments, including Windows Server, Linux, VMware, and Hyper-V systems.
• Provide advanced technical support for server-related incidents and escalations from Level 1 and Level 2 technicians.
• Monitor, troubleshoot, and optimize server performance to ensure high availability, scalability, and reliability.
• Manage cloud and hybrid environments (e.g., Microsoft Azure, AWS), including migrations and integrations with on-premises systems.
• Perform regular system maintenance, updates, and patch management to keep servers secure and compliant with industry standards.
• Configure and maintain backup, recovery, and disaster recovery solutions to protect client data and ensure business continuity.
• Implement and enforce security best practices, including access controls, firewalls, antivirus, and endpoint protection policies.
• Conduct vulnerability assessments and compliance audits to identify risks and ensure adherence to data protection regulations.
• Maintain detailed and accurate documentation for all client environments, including configurations, topology diagrams, and procedures.
• Collaborate with network and cloud teams to ensure seamless integration between server and network infrastructure.
• Lead and participate in server-related projects, such as upgrades, migrations, and infrastructure overhauls.
• Provide mentorship and technical guidance to junior technicians to build team knowledge and service quality.
• Deliver on-call and after-hours support for critical server issues, ensuring timely response and minimal downtime.
  
  

Knowledge, Skills, & Qualifications:

• Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
• Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
• Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
• RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Documentation & Process Management: Proficiency in documentation tools like, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
• Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
• Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
• Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

• Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
• Collaborative and supportive team culture.

Benefits:

• Competitive salary and performance-based bonuses
• Generous paid time off and holiday schedule
• Professional development opportunities and reimbursement for certifications