MPS Virtual Payments Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Must live in Tempe/Phoenix AZ

Key Responsibilities

Client Engagement & Sales:
- Conduct outbound calls to prospective and existing small business clients to uncover payment needs and recommend tailored solutions.
- Respond to inbound inquiries and referrals from the branch network, providing timely and consultative support.
- Upsell products to our Business Essentials customers.
- Identify and overcome objections and execute follow-up actions.
- Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.

Branch Overflow Support:
- Act as a virtual extension of branch teams by managing overflow referrals and ensuring seamless handoffs.
- Partner with branch staff to deliver consistent and high-quality customer experience.

Sales Process & CRM Management:
- Maintain accurate records of all customer interactions, sales activities, and pipeline updates in the CRM system.
- Meet or exceed monthly sales goals, call activity targets, and customer satisfaction metrics.
- Provide feedback to leadership on customer trends, product performance, and process improvements.

Key Qualifications
- 2+ years of experience in sales, payments, or financial services—preferably in a virtual or hybrid environment.
- Strong understanding of small business needs and digital payment solutions.
- Excellent communication skills, both verbal and written.
- Comfortable making outbound calls and handling inbound inquiries in a high-volume setting.
- Proficient in CRM systems

Location Expectations

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financi