Mountain Operations Service Specialist

Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Mountain Operations Service Specialist

Job Status: Year Round Full Time

Compensation and Benefits:

• Compensation: Proposed hiring rate of $24.50 to $27.40+, actual pay will be adjusted based on experience. 

• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.    

Job Summary:

Supports Vehicle Maintenance, Warehouse, and Transportation departments with Service and Parts requests. Daily work functions consist of scheduling Preventative Maintenance and Corrective Maintenance repairs, communicating with internal departments to update status of repairs in progress, coordinate parts for incoming and ongoing repairs. Liaison between techs and warehouse staff. Create, update and audit work orders in the computerized maintenance management system. Load and unload materials in support of Vehicle Maintenance and Central Warehouse operations. Assist in team schedule planning. Create and update reports, document tasks, parts cost, labor cost, and downtime to support Vehicle Maintenance goals. Assist with work assignment. Previous vehicle operations or guest service experience preferred.  

Essential Duties and Responsibilities:

• Schedules all PM work and ensures all parts are onsite before vehicles and equipment are brought in for repairs. Works with internal departments to set appointments. 

• Communicates status updates continuously throughout the day with internal customers. 

• Answers phones and is the first line of contact for internal customers, greets visitors helping and giving directions as appropriate. 

• Monitors parts ETA’s and schedules incoming work accordingly. 

• Audits special order parts weekly and ensure returns are made in a timely manner, ensuring credit is received. 

• Is the liaison between Vehicle Maintenance and Central Warehouse. 

• Monitors tech work status for completion and relays potential missed deadlines to foreman and managers. 

• Audits work orders daily for overall completion. 

• Assist with asset downtime tracking. 

• Assist with separation of WO types for tracking purposes. 

• Works with Vehicle Maintenance Manager to continuously monitor preventative maintenance programs and identify opportunities for improvement. 

• Identifies incoming work request and works with Foreman/Vehicle Maintenance Manager to identify shop priorities based on Mountain needs. 

• Support Vehicle Maintenance operation in multiple ways including but not limited to driving vehicles, picking up parts and materials throughout Colorado as needed, and assist in non-technical roles. 

• Audits spare key program. 

• Ensures all Vehicle Maintenance service is properly scheduled, recorded, organized and saved for historical reference and regulatory inspection. 

• Audits work order time and materials entry, questioning excessive time and parts cost. 

• Work with the Central Purchasing team to ensure parts are ordered and received. 

• Administer service productivity, financial activity recording and reporting in accordance with accounting/finance policy & procedure, departmental budgetary guidance, and management directive. Including internal department reporting and corporate reporting, department and technician parts usage, labor time and external service tracking. 

• Under guidance of department management/supervisory staff update and administer department maintenance procedures, forms, schedules, equipm