Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Mortgage Loan Coordinator (LC) Assistant Manager is a hands-on, member-focused leader who supports the Loan Coordinator Manager in the daily leadership and execution of the Loan Coordinator team. This role emphasizes pipeline management, real-time coaching, operational consistency, and problem resolution while helping drive quality, compliance, an exceptional member experience. The Assistant Manager leverages deep experience with Loan Origination Systems (LOS), specifically Encompass, to support team performance, improve workflows, and ensure efficient loan progression from application through approval.

Job Description

LOCATION

Tanner Building - Hybrid:

7167 S Center Park Drive
West Jordan, UT 84084

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

• Coach and develop Loan Coordinators, emphasizing adaptive skills and continuous learning to ensure effective collaboration with automated systems and AI-driven tools.
• Provide real-time guidance and support, including file-level assistance and troubleshooting, while facilitating the integration and optimization of AI solutions in daily workflows.
• Assist with onboarding and training new Loan Coordinators, focusing on digital literacy, AI system navigation, and leveraging automation for enhanced productivity.
• Reinforce team standards, workflows, and expectations established by leadership, ensuring alignment with evolving automated processes and AI-driven best practices.
• Act as a resource for loan scenario questions, Encompass system usage, guidelines, and provide expertise in interpreting AI-generated recommendations and resolving automation-related inquiries.
• Monitor and support daily pipeline activity, collaborating with AI-powered analytics to ensure efficient loan movement, identify trends, and uphold quality standards.
• Identify and escalate bottlenecks, workflow breakdowns, and systemic issues to leadership, leveraging AI-driven diagnostic tools to proactively address process inefficiencies.
• Ensure files adhere to compliance, audit, and documentation standards (TRID, RESPA, HMDA, etc.), utilizing automated compliance checks and AI-supported audit readiness tools.
• Partner with Underwriting, Closing, Processing, and Sales teams to maintain alignment and resolve issues, increasingly coordinating through AI-enhanced communication platforms and workflow automation.
• Reinforce timely communication, transparency, and responsiveness in member interactions, integrating AI-powered chatbots and automated notification systems to improve member engagement.
• Support audit readiness and documentation accuracy through file reviews and workflow adherence, with an increased reliance on AI-driven document management and automated audit tracking.
• Assist in managing pipeline flow, file quality, and turn times to meet service level agreements, using predictive analytics and automation to optimize operational efficiency.
• Address escalated member concerns and ensure timely resolution, collaborating with AI-assisted support systems to streamline issue identification and resolution.
• Maintain strong working knowledge of conventional, FHA, VA, USDA, FNMA, FHLMC, and portfolio products, staying updated on AI-driven product insights and automated guideline updates.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Three (3) years of progressive experience in a progressive financial and/or lending setting. 
  • Mortgage, loan coordination, processing; required
• One (1) year leading teams, implementing process improvements, and adapting to evolving industry technology.

Education

• An associate’s degree in business, finance, economics, data analytics, or a similar area is preferred. However, candidates without a degree can qualify if they have two additional years of progressive experience in financial or digital workflow management