Mortgage Customer Service Rep - Support

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Mortgage Customer Service Support Representative is an entry level position that will allow you to play an essential part on our Loan Servicing team. The Mortgage Customer Service Support Representative is part of a team that assists FirstBank customers and branches by helping them with reoccurring automatic mortgage payments, processing loan modifications and re-amortizations, and maintaining general loan information.

What you will do

• Process and maintain mortgage ACH payments.
• Update loan information based on borrower status.
• Monitor and verify Adjustable Rate Mortgage loans.
• Generates year end statements, annual statements and periodic notices for customers.
• Processes requests to modify and re-amortize mortgage loans.
• Works closely with several departments to assist customers and ensure compliance with applicable requirements and regulations.
• Performs other duties and projects as assigned.
• Understands and complies with all provisions of the Safety in the Workplace policy.
• Perform other duties and projects as assigned
• Understand and comply with all provisions of the Safety in the Workplace policy.

Minimum Requirements

• Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

• Highly organized with a strong attention to detail
• Knowledge of mortgage loan terms and products
• Ability to meet strict deadlines
• Ability to learn and comply with all applicable regulations and bank policies

Knowledge, Skills, and Abilities

• In addition to the minimum qualifications above, candidates will possess the following skills:
• Demonstrates outstanding customer service
• Experience working in Excel
• Flexible and open to change
• Excellent written and verbal communication skills

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such a copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with coworkers and management in-person, over IM, email, and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range

$20.00 Per Hour to $23.15 Per Hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally prote