Mortgage Business Application Support Specialist

Position Overview

CMG is seeking a motivated and experienced Mortgage Business Application Support Specialist to join our growing IT team. This role requires someone who can collaborate closely with both business users and IT teammates to deliver consistent, high-quality support.

If you thrive in a fast-paced environment, enjoy problem-solving, and want to be part of a friendly, stable, and growing company, we’d love to hear from you. The ideal candidate will have mortgage industry experience, particularly with Loan Origination Systems (LOS), and a solid background supporting mortgage technology platforms.

Must have strong Mortgage Software experience as well as mortgage compliance knowledge.

Work Schedule

The standard work schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM PST. As a plus, we are seeking candidates who are also open to working an adjusted schedule of Sunday, 7:30 AM to 4:00 PM PST, and Monday through Thursday, 8:00 AM to 5:00 PM PST. In this case new hires will initially follow a Monday through Friday schedule during the training period until all essential skills are acquired.

We value flexibility, as schedules may shift based on business needs. If preferred, candidates may also request to work Saturday and Sunday as part of their regular schedule. Our department requires holiday coverage, typically offered on a volunteer basis. Employees who work a holiday may:

• Take a different day off in lieu, or
• Receive overtime pay, depending on the situation.

Essential Duties & Responsibilities

• Provide exceptional customer service to internal staff and clients
• Answer help desk calls and monitor support queues for timely response
• Manage assigned support tickets and document resolutions clearly
• Escalate issues appropriately and follow through to resolution
• Train end users and share key business knowledge with IT teams and managers

Qualifications & Experience

• 5+ years of mortgage software support experience (LOS, Pricing Engines, Document Vendors)
• Deep knowledge of mortgage compliance (GFE, TIL, LO Comp, TRID, ATR/QM, etc.)
• Strong understanding of workflows and reporting across Sales, Operations, and Management
• Proven experience working as part of a cohesive IT team
• Strong technical, analytical, and problem-solving skills
• Ability to translate business needs into system and operational requirements
• Excellent verbal and written communication skills
• Flexible and proactive, with a willingness to take on a variety of tasks
• Strong facilitation skills; able to gather requirements across teams and departments
• Willingness to travel to company offices as needed
• Availability to work evenings, weekends, and holidays for critical support when required

SUPERVISORY RESPONSIBILITIES:

Direct Reports: N/A

PHYSICAL and ENVIRONMENTAL CONDITIONS:

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

Compensation Information – This is a remote role that can be performed from within the United States. The salary range for the position is $60,000 to $90,000 depending on skills and experience.