Monitoring Services Supervisor

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Our East Syracuse, NY laboratory is looking for a supervisor to join their Pumps & Media and Smart Sense groups!  The Supervisor, Monitoring Services is responsible for the day-to-day operations of their respective department. They work with Team Leads to manage equipment throughput (24/7 - 365) by ensuring on-time delivery and full compliance with quality standards for functionality and order requirement(s). They are responsible for promoting a safe working culture and environment throughout the department. The Supervisor, Monitoring Services will lead by example and ensure the work performed within the department is completed in a safe, efficient and timely manner and is in compliance with SGS' Standard Operating Procedures (SOPs).

Job Functions

• Coordinates with Team Lead, where appropriate, to actively manage daily workflow through the department to ensure highest quality product and shipment/due dates are met
• Ensures effectiveness of quality management systems specific to each type of equipment, constantly assessing the need for improvement
• Interacts directly with clients and facilitates solutions for immediate field support
• Ensure timely, high-quality responses to all client inquiries, through client service team
• Relentlessly finds ways to improve the client experience - through root cause analysis and corrective action of errors, through process review and preventative action to reduce potential/risk of errors occurring, and through review of client suggestions/feedback
• Ensures quality and effectiveness of in-house training program, identifies external training opportunities/needs, monitors each team members skill development and develops individual training/growth plans to support the needs of the company and aligns with the needs/desires of the employee
• Demonstrates good leadership through effective planning, delegating and empowering subordinates appropriately, and leading by example
• Stays abreast of new technologies/new vendors and performing assessments to support investment opportunities
• Ensures the department’s equipment and operating supply inventory is consistently appropriate for current workload – submitting cost justifications for replacing equipment that has reached end of life/retired and for adding equipment due to growth of client demand
• Develops and maintains relationships with instrumentation providers/vendors towards advance notice of what they are working on for new instrumentation, updates to current instrumentation, troubleshooting/service needs, pricing/volume discounts, etc.
• Actively promotes a strong culture of a safe working environment
• Upholds safety requirements for work performed and ensures that all team members adhere to the same standards. Immediately addresses department safety concerns as they arise
• Performance management of all direct reports – weekly/bi-weekly meetings, development and follow through on group and individual goals, provide meaningful recognition, provide performance feedback on an ongoing basis, soliciting input/ideas and feedback from direct reports consistently and taking
• Keeps management informed of any potential errors or issues related to equipment, production, and staffing
• Performs other duties as required

Qualifications

• Associate degree and 2+ years of relevant work experience or High School/GED and 5+ years of relevant work experience (Required)
• Relevant work experience one or more of the following: general business principles, inventory management, order fulfillment, manufacturing, people management, customer service (Required)
• Bachelor’s degree (Preferred)
• 5+ years of relevant work experience (Preferred)
• Knowledge of environmental testing protocols, regulations, and certifications related to the department (Required)
• Strong analytical thinking and problem-solving skills (Required)
• Must have a solid understanding of process and workflow (Required)
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form (Required)
• Ability to deal with problems involving several concrete variables in standardized situations (Required)
• Ability to read and interpret documents such as SOPs, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to spea