Modern Workplace Systems Administrator

Modern Workplace Systems Administrator

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

This role is responsible for the administration, support, and optimization of Microsoft 365 services-including SharePoint Online, Power Platform (Power Apps, Power Automate, Power Virtual Agents), Power BI, and Microsoft Fabric. This role ensures platform stability, compliance, and performance through proactive operations, governance, and collaboration with security and business stakeholders. Acting as Tier 2/3 support, the administrator also assists users in leveraging automation and analytics tools to drive productivity and digital transformation across the organization.

JOB RESPONSIBILITIES:

• Platform Administration & Operations:
  • Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies.
  • Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning.
  • Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling.
  • Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability.
  • Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.
• Support & Incident Management:
  • Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools.
  • Support the end-users in developing and maintain automated workflows using Power Automate to streamline business processes
  • Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required.
  • Monitor service health dashboards and proactively address potential performance or availability issues.
  • Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows;
• Security and Compliance:
  • Implement and manage governance controls to ensure compliance with organizational standards;
  • Ensure compliance with internal security, data protection, and regulatory requirements.
  • Conduct regular audits and reviews of access controls and permissions.
• Collaboration and Communication:
  • Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies.
  • Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform.
  • Communicate effectively with stakeholders to understand Modern Workplace requirements and address concerns.

Required Qualifications:

• NATO Secret Level Clearance
• At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments.
• A minimum of 3 years' hands-on experience with Power Apps development, Power Automate workflows, and environment governance.
• Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration.
• Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI.
• Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID).
• Strong analytical skills to assess and improve Modern Workplace processes and workflows;
• Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions.
• Understanding of security best practices and compliance requirements related to Microsoft 365 services;
• Experience conducting audits and ensuring adherence to regulatory standards.
• Excellent communication ski