Mobile Device Support Team Lead

Description

 Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job, it’s the Digital family.

Digital Consultants seeks a Mobile Device Support Team Lead to join our contract, providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will lead a team of 2 Mobile Device Support personnel to support CECOM mobile device services. This position and its team will be located at Army Aberdeen Proving Grounds, MD. Performance of contracted functions may be carried out from alternate work locations on a case-by-case basis with prior concurrence from CECOM and the supported Requiring Activity.

Duties to include:

• Set up of Apple iOS, iPadOS, and Android devices.
• Track assignment of mobile devices on The CECOM G6 All Org Master-Attachment C Allocation of Wireless Portable Electronic Device (PED) spreadsheet.
• Coordination of provisioning of mobile connectivity services
• Resolve tickets managed through BMC Remedy
• Have a working familiarity with:
  • Purebred - enables DOD personnel to use DOD Public Key Infrastructure (PKI) credentials on mobile devices.
  • MobileIron - the MDM software employed for device supervision.
  • The Zimperium (zIPS) application is required to be installed on all DMUC devices and is critical for threat.
• Monitor the DISA DOD Mobility Service Portal for announcements and user guide updates, as well as any information related to mobile device operations. Troubleshoot and fix websites, applications, and user support issues.

Requirements

• US Citizenship Required
• Single Scope Background Investigation (SSBI) Clearance required, as minimum

Certifications:

• DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in DoD 8570.01 M) – IAT Level II
• Five (5) or more years of experience in Mobile Device setup, configuration, and troubleshooting

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. 

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digitalconsultants.org or call 571-306-3444. Please provide your contact information and let us know how we can assist you.