Mitigation Manager / Field Operations Lead

Benefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

  Mitigation Manager (Production & Field Operations)  Location: Paul Davis Restoration of Downriver Detroit 

Reports To: Owner 

Type: Full-Time | Field-Based | On-Call Required  “Own the day. Own the standard. Own the outcome.”   Primary Objective 

Own the execution, flow, and completion of all mitigation jobs.  This role is responsible for:

• Getting crews moving quickly
• Ensuring jobs are done correctly
• Making sure documentation is complete and accurate
• Eliminating delays, mistakes, and return trips

 
You are not here to assist.
 
You are here to ensure that every job is executed, documented, and finished professionally—without the owner needing to step in.
 
What This Role Actually Owns
 
You are responsible for making sure:

• No one is sitting idle waiting for direction
• No job is left incomplete or undocumented
• No homeowner is inconvenienced by avoidable mistakes
• No job requires unnecessary return trips

 
If those things are happening, you own fixing them.
 
Core Responsibilities

Daily Job Coordination & Dispatch

• Own daily scheduling and technician assignments
• Ensure crews are dispatched quickly—no idle time at the warehouse
• Set clear daily priorities across all active jobs
• Monitor progress throughout the day and adjust as needed
• Maintain urgency and accountability across the team

Job Execution & Production Oversight

• Oversee all mitigation jobs (water, fire, mold, storm)
• Ensure proper execution of drying, demolition, containment, and safety practices
• Step in when jobs fall behind or standards are not met
• Support the team in the field when needed

Job Closeout & Documentation Enforcement

• Ensure all jobs are fully completed before being considered “done”
• Enforce completion of:
  • MICA / job logs
  • Photos
  • Notes
  • Syncing and uploads
• Review documentation for accuracy and completeness
• Eliminate the need for leadership to chase updates or missing information

If it’s not documented and synced, it’s not done.
 
Quality Control & Standards

• Ensure all work meets IICRC standards, insurance compliance, agreed upon scope, and company expectations
• Verify equipment placement, drying progress, and job setup
• Identify and correct mistakes immediately
• Prevent callbacks and return trips through proper execution

 
Estimating Support (Mitigation)

• Build or assist with rough mitigation estimates for bids and time-sensitive jobs
• Gather accurate field data (measurements, photos, notes)
• Support and/or initiate estimate requests using Xactimate, FAST, or Docusketch workflows
• Evaluate/review 3rd party estimates to ensure that scope of estimate matches field work
• Escalate complex or unclear scopes before moving forward

 
Reconstruction Coordination

• Identify when mitigation is complete and reconstruction is required
• Recognize early indicators that reconstruction involvement is needed
• Initiate communication with the Reconstruction Project Manager
• Ensure jobs are fully prepared for handoff with clear documentation and scope

No job leaves mitigation without a clear next step.
 
Team Leadership & Accountability

• Lead technicians with clear expectations and consistent standards
• Address performance issues directly and immediately
• Reinforce urgency, professionalism, and attention to detail
• Set the tone for how work gets done every day

 
What Success Looks Like (60–90 Days)

• Crews move without being told what to do
• Jobs start faster and stay on track
• No missed documentation or syncing issues
• Significant reduction in return trips
• Homeowners experience a smooth, professional process
• Owner is no longer chasing updates or directing daily activity

What We’re Looking For
 
This is not a passive role.
 
We are looking for someone who:

• Takes ownership without waiting for direction
• Moves quickly and expects the same from others
• Pays attention to details others miss
• Holds people accountable without hesitation
• Can lead a team while still worki