Exemption Status:

United States of America (Exempt)

$110,982 - $155,376 - $199,769

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Middleware Support Engineer IV serves as a technical leader to provide architectural design input, administration, capacity and performance management of Commercial off the Shelf (COTs) middleware applications. Works with vendors on complex upgrades, configuration, and installation of applications, drives resolution on critical and chronic issues.  Acts as a consultant during project implementations to address system availability, disaster recovery plans and critical application support issues.  Supports team leads and management during the implementation of production changes, software integration, hardware upgrades, and assigned projects.  Performs system and performance analysis as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• The Middleware Support Engineer IV serves as a technical leader for developing solutions that require highly complex COTS middleware technologies, and their interactions with the network, hardware, other applications and database layers, as well as the SDLC processes guiding their implementation.
• Provides enterprise technical guidance, technical support and direction to less experienced Middleware Support Engineers. Mentors other staff members on corresponding job functions.
• Works with the project managers, release managers, subject matter experts, architects, software developers, database administrators and business analysts to facilitate the rapid resolution of customer production support issues.
• Performs technical support for maintenance of business and ongoing project implementations.
• Participates in the project development lifecycle to ensure operational readiness prior to the completion of production implementations.
• Performs analysis on capacity planning and software system requirements for middleware upgrades or software integration.
• Ensures production environments are functioning at all times through application alert monitoring.  Responsible for production middleware systems availability and third-tier incident management.
• Researches and provides recommendations for methods to improve supportability, availability, efficiency, and cost reduction of applications.
• Escalates issues per IT standard operating procedures and policies to vendor resources and management as necessary.
• Administers and enforces IT standards and processes.
• Provides on-call support after hours and on weekends (on a rotational basis) per the departments’ on-call agreement to meet SLA’s and metrics.
• Provides technical guidance and functional work direction to less experienced Middleware Support Engineers.

Supervisory Responsibilities        

No supervisory responsibilities

                                               

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications