Mid-Level Instructional Designer-Real Estate

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Mid-Level Instructional Designer on the Real Estate Lending Operational Change Management Team, you will play a critical role in shaping the learning experiences that support USAA Real Estate Lending. You will partner strategically with business SMEs to analyze needs, design, and develop engaging learning solutions using industry-leading instructional design methods and technologies. Your expertise will be instrumental in facilitating operational changes, enhancing employee skills, and ensuring the successful adoption of new processes and systems.

You will also partner with business leaders and Product Managers to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions). Perform analyses, design, and develop a learning curriculum to improve performance of USAA employees. Assess the learning outcomes that need to be achieved, understand the performance expectations and gaps, and assist in deriving the appropriate learning solution.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based out of San Antonio; TX or Phoenix; AZ. Relocation assistance is not available for this position.

What you'll do:

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.

• Organizes course content to produce curriculum that meets learning needs of the business.

• Develops and manages timelines and milestones.

• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.

• Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.

• Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.

• Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.

• Applies understanding of the business, its products, and processes to reshape content for changing needs.

• Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.

• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies.

• Demonstrated organizational and project management skills with ability to apply concept solutions to every project.

• Strong communication skills with demonstrated ability to communicate with all levels of management and staff.

• Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies

What sets you apart:

• Proficient in ‘Articulate Storyline, Rise and Review 360’, VYOND and other Rapid Learning & Development tools.

• Experience in developing creative and professional PowerPoint presentations for executive-level audiences and key stakeholders.

• Experience with JIRA/JWM.

• Background in Real Estate Lending.

• Proven track record balancing multiple projects in a flexible work environment showcasing ultra collaboration in a matrixed environment.

Compensation range: The salary range for this position is: $69,920- $133,620.

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