Mgr Sr, Sales Engineering

GCI's Mgr Sr, Sales Engineering will provide strategic leadership and direction to a dynamic Sales Engineering team that serves as the external, customer-facing project development arm of the Front-End Engineering department. The Sales Engineering Team is responsible for defining customer-facing bandwidth and technology requirements in partnership with GCI Account Teams, Program & Business Account Engineers, and Program Managers. This team is responsible for both pre-sales solution design and revenue generation, as well as post-sales customer success and support for our Service Management Center (SMC). 

The Sales Engineering team works in concert with other Front-End Engineering functions, including:

• Network Capacity Forecasting
• Estimating & Planning (focused on internal projects)
• Program Engineering (focused on technology strategy implementation)

This team develops costs associated with simple, routine, and complex solution designs for external customers, which are then handed off to GCI’s delivery and implementation teams. As subject matter experts on GCI’s product portfolio, Sales Engineers play a critical role in ensuring that solutions align with customer needs and technical feasibility. 

This role requires close collaboration with the Account Management team, the Strategic Management Organization (SMO), and internal engineering groups to ensure seamless delivery of customer-centric solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide.    This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Team Leadership

• Lead daily operations of the Sales Engineering team, overseeing both pre-sales and post-sales activities, ensuring that optimum solutions are provided to customers.
• Ensure team collaborates effectively with Account Teams, Program & Business Account Engineers, and Program Managers to define customer-facing bandwidth and technology requirements.
• Guide the team in developing cost estimates for simple to complex solution designs, enabling seamless handoff to delivery and implementation teams.
• Provide strategic direction to meet or exceed performance goals and metrics through regular evaluations and feedback.
• Monitor and report on key metrics including sales engineering activities, win rates, and resource utilization.
• Foster a collaborative, inclusive, and innovative team culture that supports continuous improvement.
• Ensure alignment with broader Front-End Engineering functions, including Network Capacity Forecasting, Engineering Estimating (focused on internal projects), and Program Engineering (focused on technology strategy implementation).

Budget & Policy Compliance

• Develop and manage the operational budget for the Sales Engineering department, ensuring alignment with business goals and organizational financial targets.
• Monitor and report on financial performance against operational budget, identifying variances and implementing corrective actions to maintain fiscal discipline.
• Ensure all team activities comply with company policies, industry regulations, and governance frameworks.
• Lead training initiatives on compliance standards, ethical practices, and financial accountability.
• Collaborate with st