Mgr, Product Support

The group you’ll be a part of

At Lam, you'll be part of a growing Product Support Engineering team based in Fremont, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally. 

The impact you’ll make

Oversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

What you’ll do

• Supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensure that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Select, develop, and evaluate personnel to ensure the efficient operation of the team.
• Direct and supervise the day-to-day work of your direct reports.
• Responsible for the annual Performance Management & Development exercise of your direct reports.
• Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Who we’re looking for

• Bachelor's degree or equivalent with 4-6 years relevant experience in the semiconductor industry; at least the last 2 years in a people management capacity.
• Excellent written/verbal communication.
• Fluent in English.
• Strong presentation skills.
• Teamwork skills.
• Capable of structured problem solving (preferably using 8D methodology).
• Ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service orientated.
• Ability to work in a matrix environment.
• Willing to travel both domestically and internationally as required.
• Role is onsite flex.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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