Mgr, Patient Access Services WMCG

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Under the leadership of the WellStar AVP, Executive Director and Director of Patient Access Services, plans, coordinates and controls the staff and activities to promote the highest level of effectiveness in meeting established goals and objectives. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity, and initiative.  Ensures adherence to policies and procedures, improvement in employee engagement, quality and excellence of work performed, world class customer service, and continual staff education. 

In lieu of Director, the Manager will continually monitor Key Performance Indicators as established for PAS and ensure PAS is meeting or exceeding each goal.  When goals are not met, the Manager is responsible for developing corrective action plans and communicating them to the Patient Access Services Director.  The Manager is responsible for supporting the development of a compliance with the annual operating and capital plans.  The Manager is responsible for maintaining positive working relationships with key PAS stakeholders. Demonstrates professionalism, effective communication skills and active listening skills.

Core Responsibilities and Essential Functions :

Leading, Planning, and Human Resources. Responsible for the effective leadership of Supervisors, Team Leads, and PAS staff. Assists with the daily planning, organizing, prioritizing and management of Patient Access Service operations.

• Demonstrates effective leadership skills, providing direction to the Supervisors and Team Leads in the performance of their supervisory functions.
• Collaborates with Administrators, Executive Directors, and Directors to design and implement services that facilitate the vision of WellStar and facility-specific objectives.
• Motivates employees to excel. Contributes to cohesive group relations, cooperation, and teamwork.
• Holds management staff accountable for meeting Key Performance Indicators (example below) relating to POS cash collections, customer service, initial denials as a result of registration, patient throughput, and quantity and quality of registrations.
• Collaborates with PAS Revenue Cycle leadership to develop and implement goals, objectives and 90 day Action Plans for the department.
• Represents the department at various WHS PAS meetings and functions.
• Participates in special projects. Assumes accountability.
• Responsible for the ongoing management of daily operational functions of the department
• Completes and coordinates employee performance reviews and annual evaluations.
• Works closely with management team in the hiring, counseling, dismissals, promotions and transfer of employees.
• Mentors and coaches team to promote effective and productive leadership within the department and culture of accountability.
• Monitors absenteeism and ensure that counseling is consistently given for noncompliance with WellStar Health System policies and procedures.
• Maintains updated PAS personnel files
• Maintains orderly and clean work environment, commensurate with the public expectations of a healthcare organization.
• Assures PAS team is enforcing WellStar/department dress code.
• Assures PAS has appropriate equipment and supplies to perform job duties.
• Available to assist staff needs 24/7.
• Preferred Leadership Qualities
• Drive: Capacity to channel energy to achieve personal and professional goals with a focus on continual innovation and improvement.
• Intellectual Acumen: Strong desire to continually search for new information and the ability to adapt to new situations. Desire for continuous learning and has the ability to think in a multi-faceted way to achieve results.
• Relationships: Ability to establish and develop relationships and understand the value of effective communication. Courage to seek and ask the right questions