Mgr, Business Development

The Group You’ll Be A Part Of

 

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

 

The Impact You’ll Make

The Customer Support Business Group (CSBG) is one of the fastest growing businesses at Lam, driven by Lam’s strong market share in semiconductor equipment, and the longevity of its systems in mature fabs. The Spares Product Line is a linchpin of CSBG’s revenue, achieving a multi-billion dollar revenue stream, with significant year over year growth.

This role will fill a critical need for a Business Development Manager in the Spares Product Line, working closely with key accounts to defend Spares market share and profitability. The role is highly cross-functional, representing the interests of the account, both within CSBG and with the Product Groups, from the time of Beta release and throughout the Product Lifecycle.

What You’ll Do

Customer Strategy Development

• Key driver in developing by-customer Spares strategy and objectives for market share defense in partnership with global and regional account teams
• Work with regional teams, CSBG product lines, and Product Groups to successfully implement defense strategies with all available defense tactics and tools

Gatekeeper for Revenue and Profitability

• Develop and monitor revenue, profitability, and market share metrics for the Spares business at your customer, by fab and by product family
• Own the alignment of region, CSBG, and PG on market share and profitability objectives and drive actions to achieve those objectives, via regular account review meetings
• Develop commercial deals and contracts to preserve Spares market share while providing mutually beneficial terms for Lam and its customers
• Ensure that spare parts are accurately priced for the value delivered to the customer

Responsible for Resolution of Spares Issues at Key Accounts

• Primary advocate for CSBG field personnel and customers on all Spares issues. Responsible for recruiting support and resources within CSBG to resolve Spares issues at the customer
• Work with Product Marketing to develop and deliver value-selling collateral for high-value and/or high-volume spare parts

Who We’re Looking For

• Bachelor's degree or higher in STEM subject and 8+ years Semiconductor Industry experience.
• Familiarity with one or more families of semiconductor equipment, in either deposition or etch
• Excellent collaborator & communicator, forms cross-functional partnerships to get things done
• Competence with data analysis in Excel involving large data sets

Preferred Qualifications

• Prior experience in business development, customer strategy and/or commercial deal creation
• Ability to lay out clear messages and value propositions in clean and concise collateral
• Familiarity with semiconductor after system sales businesses

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national orig