Meteorological Customer Support Representative

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. 

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

We are seeking a passionate individual who values positive customer engagement and has a strong desire to find solutions to complex problems. This role centres around working with a wide variety of weather-based products designed to help customers make safe and effective operational decisions.

DTN’s weather solutions serve customers all over the globe, spanning multiple sectors including aviation, ground transportation, offshore, utilities, mining, and public safety. In this role, you will be required to assist customers with technical questions regarding DTN products and services via email, phone call, and online chat. You will be asked to identify, validate, and research the problems and determine the appropriate action for resolution, while maintaining a positive customer experience.

Responsibilities:

• Monitor and respond to customer e-mails, phone calls, and online chats

• Research and validate reported problems related to online platform functionality, data delivery, and meteorological data quality

• Analyze meteorological data sets for accuracy and be able to educate customers about a wide range of weather parameters

• Collaborate with project management, development personnel, and other customer support representatives to identify solutions and product enhancements

• Coordinate with Customer Success Managers to ensure services are meeting customer needs

• Build out documentation workflows to assist global customer support teams in maintaining a unified process

• Lead video call meetings with customers to help diagnose and troubleshoot issues

• Migrate customers to new, modern solutions

• Some shift work may be required, including evenings and weekends

Background and Skill Sets:

• Prior experience in a customer-facing position.

• Background/understanding of meteorology.

• Effective interpersonal skills (written and oral) and the ability to communicate effectively to a variety of personnel levels, including external and internal

• Experience with modern web technologies (HTML5, CSS3, AJAX, JQuery, etc)

• Experience supporting REST API’s

• Knowledge of programming languages (Python, PHP, etc.)

• Ability to prioritize, multitask, and work well under pressure

• Experience working tickets and managing priorities within an issue tracking system (Salesforce, Jira, Zendesk, etc.)

• Experience working in Confluence, Microsoft Teams, AWS, PowerBI, and ChurnZero

The targeted hiring base pay range for this position is between $41,250 and $55,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

Recruitment Fraud Notice

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ), and any offers are extended directly by our Talent Acquisition team following a formal interview process.