Merchandising Operations – Strategic Projects - Senior Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Merchandising Operations – Strategic Projects - Senior Manager will lead development and execution of data-driven strategies to improve business performance. Working closely with Merchandising leadership, this is an opportunity to drive productivity, profitability, and consistency across the Enterprise. You will have vast exposure to key decision-makers at multiple levels of Leadership across the organization. Through thorough root-cause analysis of Customer frustration and Colleague challenges you will develop and implement programs and processes that synchronize multiple workstreams, initiatives, metrics, and other components into one, cohesive, seamless operation.

Your responsibilities will include:

• Thought Leadership:
  • Forecasting and designing process improvements on our write-off and markdown processes used by all merchants and enable highly visible savings.
  • Define and implement intervention plans to address pain points and close gaps across multiple business plans and projects.
  • Establish working relationships and gain support across all levels and functions within the enterprise from Analysts and Managers through Directors and Senior Directors to Vice Presidents and Executive Leadership.
  • Counsel leadership on continuous improvement and transformation strategies, tactics, and performance.
• Innovate:
  • Inspire time and resource savings through well documented and broadcasted best practices spurred by 'white space' opportunity identification.
  • Standardize Ways of Working across the enterprise: develop guidelines and standard operating procedures to ensure merchandising strategies are executed flawlessly.
  • Implement processes that support CVS Health Customer-Centric initiatives by applying the appropriate tools to complex business challenges.
• Analytical Mindset:
  • Enact a customer-first perspective to the work designed and implemented
  • Map the end-to-end Value Stream, pinpointing data capture and reporting needs to identify opportunities that positively impact up-stream and down-stream partners.
  • Employ a 'Test and Learn' mindset through discovery of the problem, design of the solution at scale and deployment of a pilot before determining if/when to scale.
• Drive Results:
  • Drive productivity by eliminating wasteful practices and unnecessary costs, creating a seamless experience for Customers and Colleagues across CVS Health.
  • Push sustainable progress by designing and executing operational consistency programs across the entire value chain.
  • Support key innovation and transformation initiatives, enable merchandising operational execution by creating simplicity in the face of complex business issues.

Successful candidate will exhibit:

• Intense interest in learning new things and intellectual curiosity.
• An open and honest communication style that quickly builds trust and respect.
• Outstanding analytical and problem-solving skills
• Ability to conceptualize complex quantitative analysis and build analytical models using Microsoft Excel and other tools/platforms (e.g., Tableau) (or if limited prior experience – quickly learn to be an expert in Excel)
• Ability to communicate to management & key stakeholders with poise and credibility.
• Ability to communicate effectively and succinctly, both verbally and in writing via Microsoft PowerPoint.
• Ability to manage and prioritize multiple assignments and meet tight deadlines.
• Ability to develop effective working relationships with Merchandising Directors & other stakeholders.
• Ability to work independently and adapt to changing work priorities.
• The candidate selected for this position will be a creative, out-of-the-box thinker who is intellectually curious with a demonstrated interest in learning.
• Self-motivation, entrepreneurial, high-energy individual who can easily function in a high demand, performance-driven environment.

Required Qualifications
5+ year