Membership Acquisition Manager

TITLE: MEMBERSHIP ACQUISITION MANAGER 

TEAM/PROGRAMME: Individual Giving – Resource Mobilization 

LOCATION: JAKARTA

CHILD SAFEGUARDING: Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: 

The Membership Acquisition Manager in his/her capacity is responsible to raise funds from public, focusing on building unrestricted income from the individual donors. Key elements of the strategy will include: 

• Promote Save the Children campaign goals and objectives 
• Expansion of the Komunitas Pahlawan Anak (KPA) membership base through Face-to-Face Fundraising techniques 
• Maintain a diverse and secure monthly contribution funding base from KPA. 
• Expansion of F2F program across Indonesia and test new approach. 
• Developing innovative ways of working 
• Ensuring all resources is used as efficiently as possible and income opportunities are maximized.

The post-holder will be an active member of Change Management Team and the Cross-Functional Working Groups and other for as notified by the Indonesia Leadership Team. He/She will play a key role in shaping the overall strategy of the organisation and driving forward new initiatives to ensure long-term sustainability. The post holder will be responsible for global KPI as follows: 

• Contribute to achievement of Operations delivery management indicators 
• Contribute to achievement of Awards management indicators 
• Contribute to achievement of Risk and financial management indicators 
• Contribute to achievement of Global Management Indicators

The Membership Acquisition Manager contributes to: 

• Support the development of an organisational culture that reflects our dual mandate values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our Members and donors. 
• Help design and implement a coherent organizational structure that is consistent with agency practices and appropriate to programme needs. 
• Help establish, maintain, and improve active and regular working relationships with host government authorities, individual donors, partner agencies including humanitarian and development donors, and local and international NGOs. 
• Supports to ensure Indonesia Office complies with all Save the Children Management Operating Standards and Standard Operating Procedures. 
• Supports to ensure that all required support is provide promptly, at scale and in line with the rules and principles during emergencies.

Key Performance Areas and Main Responsibilities Membership Acquisition Leadership and Development 

• Provide the vision and leadership required to maximize the potential of the offline membership acquisition program through Face-to-face (F2F) channel, this is also to be remain up to date on face-to-face fundraising strategies worldwide and translate possibilities to Indonesia 
• Manage offline membership acquisition program; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly 
• Drive the evolution of the offline acquisition program by looking for opportunities to improve through the refinement of current procedures, strategic planning and implementation of new initiatives 
• Develop relationships and implement strategies to make F2F Agencies feel an integrated part of Save the Children Indonesia.
• Regular controlling and data-based monitoring of offline membership acquisition fundraising activities for efficiency and effectiveness 
• Remain up to date on face-to-face or offline fundraising acquisition strategies, this also include to maintain and increase the focus on the best performing target groups 
• Responsible for offline membership acquisition annual planning and provide detailed budgeting of all measures, this also include to adjust and refine strategies to ensure Key Performance Indicators in offline acquisition program are met 
• Lead the field of fundraising and philanthropy, monitoring trends to ensure Save the Children benefits from current knowledge, resources and techniques. 

F2F Agency Management: 

• Manage relationships with our external F2F Agencies to ensure high quality delivery and help secure future capacity