Membership Account Concierge

Welcome to Villa Sport! Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!

POSITION SUMMARY:
The Concierge will be interacting with Villa Sport members and home office. Their primary responsibility is to process all change requests from Villa Sport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.

COMPENSATION AND BENEFITS INCLUDE:

• Hourly rate of pay based on relevant experience to the role. Full-time hours.
• Remote work environment; must be located in Houston, TX area.
• Benefits Package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

RESPONSIBILITIES:

• Manage concierge que emails
• Process all online member add on requests
• Process all online member removal requests
• Process all online upgrade/downgrade request
• Process other membership forms as assigned to them
• Process refunds with provided guidelines
• Work closely with Member Account Representative in resolving issues for monthly billing
• Assist with collections from past due accounts
• Answer phone calls from members and assist with member needs
• Other duties as assigned by Supervisor

QUALIFICATIONS:

• Hospitality industry experience is preferred
• Highly organized and a self-starter. Excellent team player. Focused yet flexible. Excellent judgment.
• Comfortable handling sensitive information and confidential information.
• Strong computer skills.

For more information, please visit our website at www.villasport.com.