Jobs and Careers

MEMBER SERVICES REPRESENTATIVE

Springfield, United Statesfull_timeVerifiedPosted 21 Jul 2026

💰 $76,276/yr($48,895/yr – $76,276/yr)

About the role

Job Requisition ID: 57631
Opening Date: 07/21/2026
Closing Date: 08/01/2026
Agency:Teachers' Retirement System of the State of Illinois
Salary: $48,895.00-76,276.00
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1

Please follow the directions below when applying for this position.

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TO APPLY FOR THIS POSITION PLEASE VISIT THE TRS WEBSITE:

Careers | Teachers' Retirement System of the State of Illinois

The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest public pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago.

TRS serves over 456,000 members and manages a multi-billion-dollar investment portfolio for the exclusive benefit of the membership.

TRS is an agency of the State of Illinois governed by a Board of Trustees. Full-and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees hired after August 17, 2001 participate in the TRS retirement pension plan. Employees also have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a participating reciprocal system under the Illinois Pension Code Retirement Systems Reciprocal Act.

Learn more about careers at TRS: Careers | Teachers' Retirement System of the State of Illinois

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Job Summary

Under the supervision of the Call Center Manager, the Member Services Representative is accountable for receiving inquiries by telephone from members, annuitants and others regarding TRS benefits. The incumbent is expected to accurately respond to a large volume of inquiries while maintaining quality service. In addition, the incumbent is required to maintain basic knowledge of the Illinois Retirement Systems Reciprocal Act and calculate reciprocal retirement benefit estimates for at least one reciprocal system.

The incumbent will respond to telephone inquiries regarding technical questions concerning eligibility, retirement, survivor and disability benefits, Web access, Social Security issues, pension stability and insurance benefits. In addition, this position conducts personalized retirement interviews; makes address changes and documents records that need research. The incumbent must provide accurate information to TRS contributing members, annuitants and staff regarding provisions of the Illinois Pension Code and the Illinois Retirement Systems Reciprocal Act. In addition, the incumbent is required to maintain an understanding and the ability to explain various statements produced by TRS, Central Management Services or the Illinois Comptroller’s Office. A comprehensive knowledge of the benefits available through the Teachers' Retirement Insurance Program (TRIP) and the State of Illinois group insurance plan is required. The incumbent must maintain a working knowledge of the various TRS forms used for processing benefits (BD’s, retirement applications, optional service forms, refund applications, single-sum applications and health insurance forms).

The incumbent is required to provide courteous, accurate, and prompt service, and present a professional and positive image of the System when interacting with members, co-workers and external contacts.