Member of Client Operations, Settlements

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.
We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.
As a Member of Client Operations, Settlements of Anchorage Digital’s Client Operations team, you are responsible for supporting our clients in their daily activities. As a Member of Settlements, you will play a crucial role in reconciling the activity of various digital assets, ensuring timely settlements, and implementing strong risk mitigation strategies. This position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. The ideal candidate will possess strong technical skills, the ability to handle complex tasks, organizational knowledge, and effective communication and influence capabilities.  You have a full understanding of the settlement operations, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with your Client Operations teammates in ensuring processes and procedures are developed and continuously refined.
We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Member of Client Operations role:

Technical Skills:

• Leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.
• Execute and oversee the end-to-end processing of client operations for institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
• Utilize blockchain explorers, trading platforms, and other relevant software/tools to reconcile and monitor the activity of different digital assets.
• Apply your knowledge of accounting principles and procedures related to digital assets, including the ability to reconcile balances and transactions across multiple platforms and wallets.
• Apply knowledge of data analysis and reporting tools to generate accurate and meaningful settlement reports for internal stakeholders and clients.
• Have experience interfacing with institutional clients in a financial services setting, with an understanding of US Anti-Money Laundering (“AML”) requirements
• Have a basic understanding of the crypto industry’s landscape, tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.)

Complexity and Impact of Work:

• Adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Manage the complexities of reconciling and settling transactions involving a wide range of digital assets, including cryptocurrencies, tokenized assets as well as fiat currencies.
• Handle time-sensitive tasks, prioritize competing demands, and meet deadlines to ensure efficient and timely settlements.
• Create internal presentations, reporting, and/or lead projects to enhance internal processes, or contribute to the development of new tasks.
• Be a prolific individual contributor, capable of delivering day-to-day results on core tasks autonomously.
• Manage and control the monitoring of all outstanding settlements.
• Effectively prioritize and triage competing tasks by ensuring accuracy with both Client and Counterparty monitoring tools.
• Effectively gauge risks to the organization and to clients, thoughtfully addressing complicated questions.

Organizational Knowledge:

• Stay updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to settlements and custodial services.
• Possess a comprehensive understanding of different cryptocurrencies, their underlying technologies, and the operational processes involved in custodianship.
• Ensure that knowledge is sha