Medication Adherence Program - Pharmacy Technician (Outpatient)

POSITION SUMMARY:

Under the direct supervision of the Outpatient Mail Order Pharmacy Supervisor and Medication Adherence Packaging Pharmacist, the Medication Adherence Packaging (MAP) Technician, according to department policies and procedures, and guidelines, will work closely with providers, clinical pharmacists and the outpatient pharmacy department to provide a coordinated adherence packaged product for patients with complex medication regimens requiring additional support establishing and maintaining compliance to their medication therapies. The program includes an on-site pharmacy staffed with a care team that includes Pharmacists and Pharmacy Technicians performing support and fulfillment tasks for their respective patient population. The position provides essential growth and revenue for the outpatient pharmacy department.

The MAP Technician shall  provide an unsurpassed patient experience by communicating to patients/providers program specifics/details and arranging for prescription processing/filling within the outpatient pharmacy with the ultimate goal is for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges.  

The MAP Technician manages the safe and timely dispensing of patient prescriptions for those patients enrolled in the Adherence Program. The MAP Technician is a unique role that engages providers and nursing staff to ensure patients are contacted and prescriptions are packaged and filled appropriately and as prescribed.  The MAP Technician assists patients in maintaining persistence and compliance with their medications, thereby optimizing the effectiveness of their medication regimen. The MAP Technician will be assigned to work areas or the patient account base to provide consistent support to target clients and patients. The MAP Technician shall work diligently to remove barriers to ensure prescription regimens are provided to patients under their care.

The Technician III is responsible for providing high quality patient focused pharmacy services.  Will also provide training and oversight for pharmacy Technicians I & II.

Position: Medication Adherence Program  (MAP) Technician (Outpatient)       

Department: Mail Order Pharmacy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Being present and available within assigned area to capture/support MAP patient prescription requests/needs and to provide exceptional care to patients on assigned patient account base.
• Maintains ongoing relationships with providers, nursing staff, ambulatory clinic and inpatient pharmacy teams, and other hospital support staff to ensure the highest level of care is being provided while identifying areas for program expansion and improvement.
• Effectively navigates through the patient electronic medical record to ensure all medications are appropriately prescribed and filled according to patient needs.
• Facilitates/coordinates the process whereby prescriptions are sent into BMC outpatient pharmacy for MAP patients, processed appropriately, reconciled, adjudicated to third party insurance, error resolution completed, TCG packaged and prepared for the ultimate dispensing to the patient.
• Follows established MAP workflow following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens.
• Function as an interface between providers, patients, pharmacy and insurers on matters related to insurance verification, pre-certification/authorization.
• Acts as an ambassador for MAP Services by being professional, maintaining a positive and enthusiastic disposition, exhibiting excellent AIDET skills, accommodating, and knowledgeable in all patient/provider interactions.
• Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients.
• Motivated to meet set targets as established by the MAP Pharmacist/ Outpatient Mail Order Pharmacy Supervisor.
• Provides feedback and/or solutions on how to improve the MAP patient/client experience/process and offer viable solutions for consideration.
• Ability to make sound decisions and conduct necessary follow up for problematic situations that may arise during the established process.
• Immediately reports to the MAP Pharmacist/ Outpatient Mail Order Pharmacy Supervisor any issues or areas of concern relating to patient care or the MAP process.
• Remains informed by reading all department communications.
• Performs all department required quality assurance responsibilities.

Meets hospital-wide standards in the following areas:

• Conforms to hospital standards