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The Medical Receptionist Float - VSP supports CenterWell medical offices by delivering exceptional front-desk service on a flexible, as-needed basis. You will welcome patients, answer incoming calls, schedule appointments, and assist with a variety of administrative responsibilities to help ensure smooth daily clinic operations.
This is a Variable Staffing Pool (VSP) position, and hours will vary based on clinic needs. While the typical schedule is up to 20 hours per week, actual weekly hours may fluctuate depending on staffing requirements across locations.
This role requires the ability to travel and float between CenterWell clinics throughout Middle Tennessee, including locations as far west as Bellevue, north as Clarksville, east as Lebanon, and south as Murfreesboro. Mileage reimbursement is provided for eligible travel.

Job Description

The Medical Receptionist Float - VSP welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

Use your skills to make an impact
 

Required Qualifications:

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Travel / Float to clinics including Middle Tennessee, as far West as Bellevue, North as Clarksville, East as Lebanon, and South as Murfreesboro. We reimburse mileage.
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications:

• Experience with EMR systems

Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Interview Format: HireVue:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

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Scheduled Weekly Hours

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Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$38,000 - $45,800 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About Us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health sp