Medical Information Specialist II

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company!  

What’s in it for you?  

• Competitive compensation  

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions  

• Generous performance-driven Incentive Compensation package  

• Competitive environment with company wide recognition, contests, and coveted awards  

• Exceptional company culture  

• Recognized as a Top Workplace USA 2021  

• Awarded a “Great Place to Work” award in 2022 and 2023  

• Fortune Best Workplaces in Biopharma 2022  

What will you be doing?  

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations 

• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials 

• Enroll participants in educational seminars 

• Provide patient support to patients enrolled in Patient Support Programs 

• Collect demographic data and disposition for product, sample and literature fulfillment 

• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines 

• Accurately collect information required by individual programs and correctly capture in specific program databases 

• Exhibit effective communication and tele-management skills 

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed 

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed 

• Adhere to all company policies and Standard Operating Procedures 

• Possess effective organizational skills, including working on multiple projects simultaneously 

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Healt