Medical Assistant

Job DetailsJob Location: Albuquerque, NM 87110Education Level: High SchoolSchedule: This is a full-time, Monday–Friday position with a consistent schedule during standard business hours.  
POSITION SUMMARY:  
As a Medical Assistant, you will be responsible for assisting healthcare professionals in providing patient care, performing administrative duties, and ensuring smooth clinic operations.
ESSENTIAL RESPONSIBILITIES:
Medical Assistant I:

Greet patients courteously and escort them to exam rooms obtaining pertinent information, which may include obtaining vital signs, weight, height, health history, and symptoms.
Prepare patients for examinations and procedures by taking vital signs and recording medical histories.
Assist healthcare providers during examinations and treatments.
Prepare examination rooms for patient visits, including cleaning, sterilizing, and stocking supplies.
Prep patient charts for clinic.
Ensure accurate and timely documentation of patient information in the electronic health records (EHR) system.
Schedule patient appointments and follow-up visits.
Maintain optimum patient flow by keeping exam rooms occupied with patients for office visits.
Dispense durable medical equipment as needed.    
Dispose of biohazardous wastes according to OSHA standards.
Clean, disinfect and/or sterilize instruments and equipment following safety and OSHA standards.
Based on need and direction, provide patients with written department visit policies, HIPAA Rights, medical literature, etc.  
Provide office coverage during vacations, absences, and/or breaks and lunches.

Maintain confidentiality of patient account information in accordance with HIPAA guidelines and NMOA policy.
Accompany patients to radiology when applicable
Regular and reliable attendance.
Perform other duties as assigned.

Medical Assistant II

In addition to the Medical Assistant I duties:

Perform more advanced clinical procedures as permitted by state regulations and under the supervision of healthcare providers.
Provide patient education on medical conditions, treatments, and preventive care.
Process prescriptions and refill requests, ensuring accuracy and adherence to protocols.
Assist with minor surgical procedures, wound care management, and cast removal.
Prepare injections.
Compile and disperse surgery packets.
Schedule patient surgeries and procedures efficiently.
Coordinate patient referrals to specialists and other healthcare facilities.
Act as a liaison between patients and healthcare providers, ensuring effective communication and patient satisfaction.

Medical Assistant III

In addition to the Medical Assistant II duties:

Serve as a resource for healthcare providers and staff on medical assistant procedures, policies, and best practices.
Exhibit knowledge in multiple specialties.
Assist with application of casts, splints, and DME.

SUPERVISORY RESPONSIBILITIES:   N/A

KNOWLEDGE, SKILLS, AND ABILITIES: 

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Exceptional customer service skills
Knowledge of basic medical terminology, coding, eligibility and prior authorization knowledge and office procedures
Strong computer and phone skills; including but not limited to spreadsheets, word documents, Internet and email
Excellent grammar and spelling skills

Ability to effectively present information, respond to questions and professionally interact with physicians, managers, employees, patients, vendors, and the public.
Ability to successfully communicate with others both in person and over the phone.
Ability to read, analyze and interpret medical information, technical procedures and/or general business information.
Ability to recognize and define problems, collect data, establish facts, draw conclusions, and correct errors.
Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.
Exhibit an understanding of healthcare regulatory and compliance policy (e.g., HIPAA) as it relates to a medical clinic environment.
Exhibit working knowledge of the clinic policies and procedures.
Ability to handle multiple simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
High integrity, including maintenance of confidential information.
Exhibit patience in high stress situations and handle confrontations with poise and efficiency
Must be highly organized, timely and thorough.
Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency.

Ability to work a flexible schedule including evenings and weekends.
Ability to establish and maintain effective working relationships with staff, co-workers, patients, and management team.
Knowled