Medical Assistant (Back and Front Office)

Job Type Full-time Description

Our Company

Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived.

Overview

LA CENTA is growing quickly! Medical Assistants at LA CENTA are the foundation of success in the clinic. We are seeking a self-motivated, outgoing and hard-working Medical Assistant to help the Physician and PA in clinic to perform patient intake, explain basic procedures, be responsible with front office duties, assist with procedures and help clinic to run as smoothly as possible. All Medical Assistants will report first to the medical assistant manager and patient service manager.

Job Duties and Responsibilities:

• Room patients according to office standards.
• Verify patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepare patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary in the EMR system accurately and in a timely manner.
• Coordinate patient care as directed by physicians.
• Process appropriate documents in an organized and accurate fashion
• Organize exam and treatment rooms, stock and clean rooms and sterilize instruments before and after each patient visit.
• Ensure patient medications are entered the EMR with each visit.
• Ensure the following information is entered into the EMR: Medical History Form/Questionnaire information, HMO authorizations, medical records from outside physicians, hospitals, laboratories, and/or radiology facilities,
• Assist physician with in-office procedures
• Assist in answering phones and scheduling patient appointments.
• Obtain medical records from outside physicians, hospitals, laboratories, and/or radiology facilities when needed.
• Ensure that all messages are reviewed before the end of the day for proper handling.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; and keeping patient information confidential.
• Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keep supplies ready by inventorying stock and advising Manager when supplies run low.
• Keep equipment operating by following operating instructions; troubleshooting breakdowns; and notifying Manager when repair calls are necessary.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Serve and protect the ENT practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
• Enhance practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Respect patient confidentiality at all times
• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived (if applicable).
• Prepares lab requisition forms as requested by physicians (if applicable).
• Scans Radiology and Lab requisitions to patient files (if applicable).
• Records outcome of reminder calls made to patients scheduled for procedures, Radiology,
• Labs and in-office appointments in AdvancedMD
• Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Manager/Supervisor of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area (if applicable).
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assist in